Strategy
• Be the internal consultant to business for strategic decisioning requiring data analytics by participating in various forums / aquads for exchange of ideas / business priorities / presenting self-initiated product deep dives in these discussions.
Business
• Proven track record with one or more analytics technology stacks as well as familiarity with a broad range of solutions for visualisation, advanced analytics, data ingestion/transformation.
• Provide analytics and customer insights to support business decisions and for better targeting via the delivery of use cases across:
- Customer Acquisition/X-sell/Engagement
- Customer and product profitability
- Campaign performance measurement and optimization
• Perform deep dive data analytics to drive end-to-end campaign effectiveness and overall financial performance KPI’s.
• Develop powerful dashboards to communicate insights and create impactful presentations for the Business.
• Manage adhoc management analytics-related requests and deliver within required timelines.
Processes
• Responsible for updating, sharing, and execution of end-to-end analytics processes while working closely with all key stakeholders.
People & Talent
• Partner and collaborate effectively with various teams to deliver the agreed KPI’s.
• Acquire new skills by adopting continuous learning to leverage best in class data analytics tools and technologies.
Risk Management
• Achieve strong control in documentation, process, EUC, system assessment.
• Ensure Security & Data Privacy guidelines are adhered to in all deliverables.
Key Responsibilities
Governance
• Awareness and understanding of the Data Governance framework, in which the Group, country & department operates, to meet the required data quality standards and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• The role requires close partnership with Singapore Wealth and Retail Banking (WRB) country product heads, segments team, digital sales & marketing team (DSM), platform team and other group/global stakeholders including global data team & center of excellence (COE) for all analysis requirements pertaining to retail & wealth products / segments.
• Business Units: Segments, Retail Products, Wealth Management Products, Digital Sales & Marketing Team (DSM), Channel Team including Customer Acquisition, Customer Relationship, Client Care Centre and Digital Banking.
• Group Team: SBIM & SCMAC for reporting, data democratization, AI Modelling related deliverables reporting and analytics.
• IT on report automation projects and database related requirements.
Our Ideal Candidate
• University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting.
• 10 plus years working experience in Data, Analytics and CRM in the financial/banking sector.
• Deep technical knowledge of using data to drive actionable insights on customer segmentation, portfolio analytics, financial products, channel analytics to drive business KPI’s.
• Proven experience delivering Data, Analytics and CRM infrastructure and tooling initiatives, including campaign management, marketing optimizations as well as Advanced Analytics tooling which will enable ML/AI services.
Role Specific Technical Competencies
Experience in processing and analysis of large amounts of data using SQL, SAS, Python.
Data Visualization: Tableau or Microsoft PowerBI or MicroStrategy (MSTR).
Statistical/Data Science Tools: Dataiku, Databricks, Python, Jupyter.
Data Management & Storage: Hortonworks Data Platform, Cloudera, Teradata Data Warehousing etc.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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