Supervisor: Regional Director of Operations
Purpose of Position: Responsible for continually working to achieve hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, as well as maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the goals and overall success of the hotel, including sales and marketing, community and guest relations, record keeping, employee staffing, and development cost controls, revenue management and brand standards. Exempt employees are expected to work as much of each workday as is necessary to complete their job responsibilities.
Essential Functions:
- Create a positive team-oriented environment. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Approach all encounters with guests and employees in an attentive, friendly, service-minded manner and ensure that all employees are practicing excellence in guest service.
- Maintain a high level of professional appearance and demeanor, including wearing professional attire and name tag as required by the brand.
- Maintain regular attendance and schedule time according to the needs of the hotel. Exempt employees are expected to work a minimum of 40 hours per week or the number of hours needed to complete tasks.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Comply with certification requirements as applicable – may include food handlers, alcohol awareness, CPR, and First Aid.
- Enforce all policies, procedures, federal, state, and local laws adhered to by all employees, regarding personnel, security, guest relations, alcohol, and health and safety.
- In conjunction with Revenue Manager and Director of Sales, review rates, events, groups, and group pickup to maximize rates.
- Conduct required number of sales calls weekly, qualifying leads, and following up as required. Actively participate in the business, community, and civic affairs in the local community.
- Conduct regular staff meetings, ensuring that all required staff training is completed on time.
- Continuously work to achieve budgeted revenues and expenses. Maintain an adequate inventory and achieve budgeted cost controls in breakfast, linen, guest room supplies, cleaning supplies, and chemicals.
- Ability to perform basic math, and understand financial information including budgets, audits, and cash sheets. Meet financial review dates, including month-end reporting, payroll, inventory, and business volume.
- Complete processing of invoices, keeping A/R collectibles under 90 days.
- Ensure all invoices are processed and sent for payment on time avoiding late fees.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
- Ensure the cleanliness and maintenance of the physical property through daily inspections of guest rooms, public areas, back of the house, and grounds.
- Maintain the property attractively and economically, in compliance with all brand standards. Ensure all preventative and scheduled maintenance is performed on time.
- Ensure that the hotel is fully, professionally staffed at all times.
- Ensure all employee performance reviews are conducted on time.
Performs other duties as assigned.
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