Benefits:
- 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Health insurance
- Paid time off
Description:
Culligan is seeking an experienced General Manager to oversee our business operations at the store branch in Sarasota, FL. The General Manager will be responsible for leading and managing daily operations to deliver best in class employee and customer facing metrics/experience, achieve business goals and maximize profitability. As General Manager, your duties include guiding and growing staff in your branch, setting performance objectives, evaluating, ensuring regulatory and company standards are upheld, and optimizing operational and financial performance.
To be successful as a General Manager, you should be able to lead, manage, and grow people, have a customer-centric mindset, and possess excellent problem-solving, decision-making, and teaching/coaching skills to drive continuously improving operational performance and top and bottom line results.
Specific Job Function:
- Full operational responsibility for all profit and loss related activities of the branch
- Set multiyear vision and tactical execution plan for the branch, aligned with Regional and BU vision, supported by visibly managed KPIs through strong collaboration and sense of ownership with branch team members
- Adhere to and enforce all company safety guidelines
- Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
- Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
- Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
- Foster a team culture by recognizing and motivating branch personnel
- Prepare all staff members to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
- Personally respond to difficult customer inquiries and/or unusual situations
- Prepare accurate business forecasts and budgets
- Collaborate with sales team to execute programs to meet/exceed the sales plan while maintaining awareness of local competition and market trends
- Manage branch generated revenue streams, service calls, consumable sales/deliveries, etc. to maximize branch revenue
- Optimize branch bottom line through the efficient routing of deliveries and service calls and continuously improving all other fixed and variable cost elements
- Drive, oversee, and coach problem solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing, learning, and implementing branch relevant best practices
- Oversee branch payables, inventory, and receivables
- Protect and manage branch assets effectively
- Drive timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
- May be required to perform the job duties of other branch staff on an as-needed basis and spend time in the field assisting with training
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Resourcefulness, Customer Focus, Team Player
Passion, Integrity, Organizational/Planning
Communication, Analytical, Judgement/Decision Making
Detail Oriented, Problem Solving, Teaching/Coaching
Qualifications:
- Four-year degree in Sales, Marketing, Management, or a related field is preferred
- 3 years of Basic Plumbing, Operations, Management, and Marketing experience is a plus
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
- Ability to work with all levels of management
- Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
- Strong analytical and strategic thinking skills
- Proficient in Microsoft Office
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
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