Restaurant General Managers start at $85,000-$95,000 per year plus potential bonus.
The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures.
Essential Functions
- Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations.
- Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews.
- Implements and maintains guest service standards and/or brand specifications and grows business within the airport.
- Responsible for handling guest complaints/comments, and using them for making improvements.
- Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
- Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same.
- Drive management team/direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to management team/direct reports and hourly team members accordingly.
- Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations.
- Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
- Work under pressure and deal with high stress situations while exercising sound judgment and decision making.
- Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.
- Uses experience to identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results.
- Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
- Performs general clerical functions within the business/restaurant(s), which include payroll, accounts receivable and accounts payable, scheduling, and operating statements.
Benefits:
- Medical, Vision, Dental, and Prescription Coverage
- Paid Vacation/PTO Time
- Paid Sick Time
- Free Parking
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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