Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We’re seeking an Area Director of Operations to join our New York Operations team. The Area Director of Operations will oversee General Managers in assigned properties and directly report into the Regional VP, Operations.
What You’ll Do:
The Area Director of Operations is responsible for all aspects of the conference and workplace operations at multiple Convene locations. This role directs, implements and maintains the service, technology, production, and culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction. In addition, the Area Director of Operations oversees all aspects of the Locations/Property Management in accordance with Convene’s vision, mission and values.
- Directly responsible for multi-property operations to include guest/client services; technology, facility maintenance, sales, food and beverage and human resources.
- Responsible for the employees of assigned properties and their success in company driven goals inclusive of financials, employee engagement, client satisfaction and revenue.
- Work in conjunction with the Property Leaders and managers to ensure resolution to all guest/client and employee related challenges or concerns across department lines while adhering to the property and Convene policies.
- Responsible for hiring, training, reviewing and disciplining property leads and departmental managers up to and including termination.
- Responsible for building and fostering a cohesive, healthy and collaborative team culture.
- Ensure all employment laws are followed and employee paperwork is filled out and communicated appropriately.
- Responsible for proper orientation, onboarding, and job and safety training.
- Act as a resource and liaison when assisting property leaders in operating their spaces and coaching their team.
- Work cross functionally within the organization to ensure the operation is supported with appropriate resources.
- Provide all daily, weekly, monthly and quarterly departmental reports as required.
- Immerse yourself in the community, create strong business ties with community leaders, and develop programs for the property to leverage these relationships.
- Manage, approve and navigate facilities repair and maintenance, while maintaining proper license and permits per state requirements.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest/client security.
- Conduct routine inspections of the entire property to ensure the appearance of such areas reflect highly on the Convene locations, brand and company and address all deficiencies.
- Partner with the Commercial team to establish and reach annual goals inclusive of driving post contract growth and closely monitoring area inventory.
- Responsible for building, reviewing and monitoring all assigned annual budgets remaining within budget and meeting company financial goals.
- Onboard and drive vendor relationships pertinent to the operation in partnership with procurement as necessary.
- Responsible for implementation of new initiatives to property teams and ensuring adherence to company standards.
- Support field team when business requires during peak business hours while maintaining operational and brand standards.
- Perform any other job related duties as assigned.
Management Competencies:
- Adaptability: ability to effectively adjust to major changes in work tasks or the work environment.
- Building trust: ability to interact with others in an honest, fair, and respectful way; giving others confidence.
- Empathetic Leadership: lead with heart and take a coach-centric approach to developing the team.
- Collaborative Communication: skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Client Focus: ability to develop and sustain productive client relationships; actively seeking information to understand, anticipate and address needs.
- High Work Standards: sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Solutions Minded Thinking: ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Physical Requirements:
- Flexible and long hours are sometimes required.
- Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period of time.
What We Look For:
- Experience leading a Hospitality Operation with a significant catering and/or Conference Service component in a progressive and premium environment.
- Working knowledge of Sales, Marketing and Revenue.
- Proven reputations as a coach-centric leader.
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
- Financial acumen and the ability to manage Profit & Loss Statements.
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary:
Salary Range: $135,000 - $145,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
- Excellent health coverage for you and your family starting day one
- Medical and insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug and recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
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