Description
The Company Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management of a retail location which may include a food establishment. The Store Manager supervises and motivates the entire store team, providing inspiration to drive sales and exceed customer service expectations through coaching, providing effective feedback, and recognizing accomplishments. Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork, and creativity.
JOB SUMMARY
- Ensure adequate staffing to cover all shifts through effective scheduling, recruitment, orientation, and training practices and effectively manage employee turnover.
- Resolve customer problems or complaints by determining optimal solutions.
- Execute Company Visual Presentation and Merchandising standards and maintain through proper product presentation, sampling, signage, and lighting.
- Responsible for store inventory, including managing inventory levels in accordance with min/max system, coordination of cycle counts and bi-annual inventory, and accuracy of inventory information.
- Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results including the quality of the guest service as well as the quality of the food service (if applicable) through cooking classes, demos, or café services.
- Manage store budget and operating expenses, including supplies and payroll costs and analyze variances to initiate corrective actions.
- Provide feedback to appropriate corporate department regarding issues that arise (e.g., customer suggestions or complaints, marketing needs, visual needs, facilities’ needs).
- Maintain the stability and reputation of the Company by complying with legal requirements.
- Protect employees and customers by providing a safe and clean store environment and ensure that ServSafe practices are enforced.
- Complete store operational requirements by scheduling and assigning employees; following up on work results.
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Manage store revenue, including proper cash handling, deposit reconciliation, and delivery of deposits to the bank.
EXPECTATIONS
- Customer focused and a minimum of 5 years retail experience with at least 3 years supervisory experience.
- Ability to work evenings, weekends, and holidays.
- Results driven with strong organizational, time management, and written and verbal communication skills.
- Computer literate (Microsoft Office preferred).
- Proven food service / quality standards delivery.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Stonewall Kitchen, LLC is an equal opportunity employer and does not discriminate based on orientation, national origin, veteran status, or any other category protected by law.
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