Hornblower Group is the global leader in world-class experiences and transportation.
The brand heritage of our organization dates back nearly 100 years, with the establishment of Boston Harbor Cruises in Massachusetts in 1926; on the west coast of the United States, Hornblower Group began in 1980. Across our growing portfolio, we have a long-standing history of expertise and innovation and have continually redefined the marine hospitality industry. Today, our footprint spans 111 countries and territories, and 125 U.S. cities, with offerings including water-based experiences, land-based experiences, and ferry and transportation services.
Notably, we designed and built the first hybrid ferry in the United States which reduces fuel consumption by 75%; it is part of Alcatraz City Cruises. City Ferry operates the first zero-emission, all-electric passenger/vehicle ferry in the U.S.
Our Hornblower Group global headquarters is in San Francisco, California, with additional corporate offices in Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; and Ontario, Canada.
About the Opportunity:
The Senior Manager of Transformation will partner directly with the Chief Transformation Officer (CTO) to drive substantial growth and change throughout Hornblower Group as a part of the Value Capture Program (VCP). They will demonstrate disciplined initiative delivery with senior leaders throughout the company and work with the leadership team and Board to prioritize investments and resources to achieve Hornblower's full potential. They will independently drive the transformation process across multiple workstreams and ensure real impact from the VCP is captured and communicated.
Essential Duties & Responsibilities:
- Progresses the VCP pipeline.
- Knows what is in the VCP pipeline by stage and understands what needs to be accomplished to create initiatives for implementation.
- Develops detailed understanding of the current state of the business (products, operations, support functions) to identify opportunities to further grow and improve.
- Drives strategic analyses with the leadership team to create business cases/proposals and action plans to implement and realize the benefits.
- Partners with Finance to quantify impact and measurement of initiatives.
- Drives VCP cadence with owned workstreams (split with CTO) and ensures process compliance.
- Coordinates, prepares, and reviews materials for all elements of the rigorous VCP cadence and progress tracking.
- Ensures flawless and timely preparation of all materials for the Transformation meetings.
- Produces relevant documents for internal communication and review of VCP highlights.
- Tracks Workstream actions from meetings and coordinates with Workstream Sponsors and Leads to ensure execution.
- Drives change management within the organization.
- Develops training on the VCP alongside comms and CTO.
- As initiatives are implemented, ensures there are actions and champions in place to ensure there is sustained change.
- Conducts feedback sessions with teams to ensure smooth working experience.
Requirements & Qualifications:
- High performing generalist with 3+ years transformation, continuous improvement and/or strategy consulting experience.
- Bachelor of Science Degree Preferred.
- Strong project and program management skills working across multiple divisions, departments and projects.
- Executive communication experience.
- Demonstrated ability to quickly adapt to changing environments.
- Strong coaching skills.
- Ability to build complex business cases utilizing several data sources.
- Strong ability to structure problems and resolve roadblocks.
- Demonstrable experience with financial modeling and forecasting.
- Must be comfortable working both independently and as a member of the team.
- Track record of having successfully led multiple large-scale projects.
- Travel and Transportation experience preferred.
The RESPECT Culture
Our Mission: We create amazing experiences.
Our Guest Promise:
- Service Beyond - At every touchpoint, guest experience beyond expectations.
- Curated Experiences - Authentic, deeper experiences, brought to life through human encounters.
- Lasting Memories - Special places, shared experiences, and new friends.
Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.
Our Operating Principles: Hornblower 12
- Foster diversity and inclusion.
- Practice conservation and environmental responsibility.
- Cultivate a safe and secure workplace.
- Be on time. Come prepared.
- Make data-driven, fact-based decisions.
- Be decisive with 80:100 solutions (80% right, 100% implementable).
- Expect to win - but compete as an underdog.
- Embrace innovation and reinvention.
- Listen and be responsive.
- Strive for efficiency and transparency without politics.
- Win as a team. Play your role.
- Work hard, have fun, celebrate success.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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