PURPOSE OF THIS POSITION
To communicate with patients and provide administrative support for the practice.
Blanchard Valley Health System-Mission, Vision and Values:
Mission: Caring for a lifetime.
Vision: Extraordinary people. Exceptional care.
Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor.
Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.
JOB DUTIES/RESPONSIBILITIES
- Schedule and manage patient appointments using Electronic Medical Records (EMR). Manage the Provider’s daily patient schedule.
- Accurately complete the registration process.
- Document management, patient referrals, prior authorizations and validation of benefits.
- Responsible for payment collection.
- Open and set up the office for the day. Stock office supplies.
- Maintain patient waiting area for cleanliness.
- Responsible for enhancing our patients' experience and upholding the mission, vision and values of the organization.
- Willingness to participate in process improvement.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
- High school graduate or GED equivalent.
- Use of technology, associated applications and office equipment.
- This position may require you to work at another BVMP Practice, as needed.
- Positive service-oriented interpersonal and communication skills.
- Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior.
- Comply with all organizational privacy policies and procedures.
- Individual must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.
PREFERRED QUALIFICATIONS
- Previous customer service experience.
- Electronic Medical Records (EMR) experience.
- Medical terminology.
PHYSICAL DEMANDS
This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate must be able to sit for 8 hours a day and be able to lift 50 pounds, and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers. The associate must have vision corrected and hearing in the normal range.
This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)
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