Technical Account Manager - USA
We’re looking for a Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our Chicago/New York office. The role will involve the project management of multiple advertising campaigns from set up to completion, consulting on and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.
The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.
This role reports into the Head of Client Services and directly supports the smooth-running of our US business units.
Key Responsibilities
Be a Client Solutions Expert:
- Be an expert in the Blis product suite & the platform
- In partnership with clients, identify, create, and implement solutions that hit their key objectives
- Consult, demonstrate and educate Blis’ clients on product solutions and best practices
- Analyse data and insights to guide strategy and implementation of Blis solutions
Account Management
- Support and service both managed and self-service clientele
- Manage the end-to-end ‘Client Experience’ post-sale
- Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.)
- Provide weekly reporting for clients; illustrating the outcomes of their investment
- Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
- Partner with sales to outline opportunities for growth of existing clients
- Ensure we meet our client SLAs via top tier account management skills and expertise
- Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
Guide Media Outcomes & Ad-Ops Strategy
- Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
- Convey campaign setups to Ad-Ops via internal workflow management systems (e.g JIRA)
- Act as a conduit between client and Ad-Ops throughout the campaign delivery process
Project Management and Internal Operations:
- Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
- Facilitate the involvement of client 3rd party partners across campaigns
- Ensure internal pipeline systems are up-to-date
Skills And Requirements
- 3-5 years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
- Experience servicing clients via managed service and/or self service (SAAS) buying model.
- Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
- Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns
- Excellent communication skills; written and verbal
- Possesses a strong understanding of client and programmatic success metrics/KPIs
- Works well both within a team and individually
- Has excellent organizational and time management skills to juggle multiple tasks
- Strong Excel and PowerPoint skills
- Ability to problem solve and analyse data sets from various platforms
- Technically savvy with commercial acumen
- Previous experience of people management is a bonus
About Us
Blis is the leading privacy-first, location-powered programmatic advertising partner. We deliver accurate targeting at scale without reliance on personal data, helping the world’s largest brands and media agencies drive key business outcomes through personalised and high-performing digital advertising.
Blis uses real-world and online data, as well as behaviour and lifestyle indicators, to profile and understand audiences better than anyone else. Using a global planning and measurement panel of 1.5 billion consented devices and taking an aggregated and anonymous approach to audience targeting, Blis reaches precise audiences at scale without reliance on personal data.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency, Blis reaches over a billion mobile devices a year.
Our Values - B.L.I.S.
Brave
We're leaders not followers. An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities. We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.
Love our clients
We're client obsessed. We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.
Inclusive
We're one team. We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.
Solutions driven
We're action oriented. Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.
If this looks like the perfect fit for you or if you just want to have a conversation, please apply and we will get back to you as quickly as possible!
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