Company Name: Linguava Interpreters
Title of Position: Staff Interpreter Manager
Department: Scheduling
Position Type: Full-Time / Salaried
Location: Hybrid (12106 NE Marx St, Portland, OR 97220)
Schedule: Monday-Friday (8 am – 5 pm); 40 hours
Founded in 2010, and located in Portland, Oregon, Linguava Interpreters is a full-service language agency. We provide on-site interpretation, telephonic interpretation, video remote interpretation, and document translation to connect our clients with a language specialist that will best meet their needs.
We are currently seeking to fill the role of Staff Interpreter Manager.
The Staff Interpreter Manager plays a crucial role in leading Linguava’s team of staff interpreters, ensuring the consistent delivery of exceptional onsite interpretation services. This position serves as the primary point of contact for all matters related to staff interpreters. The Staff Interpreter Manager is responsible for overseeing daily operations, developing efficient scheduling practices, recruiting and training interpreters, and fostering strong relationships with both staff and stakeholders. The Staff Interpreter Manager ensures all services meet industry standards and company policies, addressing the diverse language needs of our clients. With a commitment to excellence, the Staff Interpreter Manager exemplifies an 'Above and Beyond' approach to customer service, collaborating effectively with interpreters, clients, and internal departments.
Responsibilities:
- Supervise, lead and motivate Linguava’s team of onsite staff interpreters providing guidance and support.
- Foster a positive and collaborative work environment, promoting professional development and a continuous improvement culture.
- Participate in recruiting, interviewing and training new interpreters.
- Develop, recommend, implement goals and policies and procedures while continuously monitoring the effectiveness of the team.
- Manage interpreter schedules to ensure coverage for client appointments and ensure staff interpreters meet their daily/weekly/monthly appointment productivity goals.
- Monitor and ensure adherence of staff interpreter quality metrics and scheduling KPIs.
- Monitor team availability and respond to last minute requests or emergencies.
- Collaborate with the scheduling team to ensure efficient allocation of resources.
- Implement and oversee quality assurance processes to maintain high standards of practice.
- Conduct regular evaluations of interpreter performance, providing clear feedback and coaching as needed while ensuring interpreters follow the National Standards of Practice for Healthcare interpreters, industry guidelines, and Linguava policies.
- Facilitate professional growth and continuous improvement mentality within the team.
- Address and resolve any issues related to service quality in a timely manner.
- Understand client needs and requirements to ensure the appropriate match of interpreters to assignments.
- Manage all scheduling-related needs of the staff interpreters including schedule changes, time off requests, and timecard approval.
- Ensure all staff interpreters maintain compliance with client contractual requirements, standards of practice for healthcare interpreters, company policies and industry regulations.
- Prepare and present reports on service delivery metrics, interpreter performance, and client satisfaction levels to management.
- Assist in the development and management of the department budget.
- Monitor and approve expenses related to staff interpreter services.
- Participate in strategic planning initiatives to improve service delivery.
- Stay informed on industry trends and advancements in language access to drive innovation within the team.
- Perform other duties as assigned.
Skills/Abilities:
- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Excellent verbal and written communication skills.
- Proficiency with standard software applications (Excel, Word, PowerPoint, and Google Suite), and familiarity with other web-based applications.
- High level of cultural competence and understanding of the nuances of different cultures and languages.
- Ability to handle sensitive and confidential information with discretion.
- Ability to handle stressful and challenging situations in a calm and professional manner.
- Ability to excel in a demanding, dynamic, and team-based working environment.
Requirements (Preferred Minimum):
- Minimum of two years of experience working as an interpreter.
- Familiarity with Standards of Practice for interpreters in healthcare.
- Minimum of two years experience in a lead, supervisory or management role preferred.
Education:
- Bachelor’s Degree in Translation, Interpretation, Linguistics or a related field (preferred) or 2 years relevant work experience in the language industry.
Benefits Include:
- 80% Company Paid Medical for Employee and 100% company paid for employee Dental, Vision, Life, AD&D, and Long-Term Disability
- Paid Time Off
- Paid Holidays
- Paid Floating Holiday
- Paid VTO (Volunteer Time Off)
- Paid Self Care Day
- Professional Development Funds
- 401k with Company Match
We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At Linguava, we celebrate our differences and are proud to grow together as a team and community.
This job is open until filled. Applications will be reviewed as received. Linguava Interpreters reserves the right to make a hiring decision at any point during the posting.
