Elevance Health Director, Market Experience Atlanta, Georgia Apply Now
Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.
The Director, Market Experience will be responsible for leading a multi-regional organization supporting Commercial and Government business and acting as a critical liaison with responsibilities to the Health Benefit Operations and the Plan/Market leadership teams. The ideal candidate will work to establish lasting relationships and collaborate with all other key internal and external stakeholders to proactively identify and address implementation issues that meet and exceed clients and brokers expectations.
How you will make an impact:
- Client and Leadership Interaction:
- Represent and service as an advisor on behalf of Health Benefits Organization by proactively sharing operational impacts and results to the health plan markets.
- Engage internal and external stakeholders while demonstrating clear leadership skills and executive presence both in-person and virtually.
- Establish and maintain strong relationships across various functional teams without direct authority.
- Execute communication strategies and align various team goals with the company's objectives.
- Lead meetings, create agendas, and present complex information clearly and concisely.
- Accountable for the delivery of consistent best practices, meeting and exceeding end-to-end functions and turnaround times.
- Manage and resolve issues across business lines to ensure resolution and project success.
- Perform root cause analysis to identify opportunities for improvement, recommending sustainable solutions, and leading initiatives to implement these changes.
- Drive to delivery while juggling multiple issues simultaneously, maintaining composure under pressure.
- Collaborate with various teams to identify, address, and effectively resolve client and operational issues.
- Provide market leadership guidance in defining best practices, developing and communicating standards in benefit development and management.
- Leadership:
- Develop and implement short and long-range vision along with the Staff Vice President and Local Market Directors.
- Lead and oversee escalations initiated by regional leaders, Plan Presidents, and/or Plan Presidents senior staff.
- Enhance operational collaboration and shared goals to achieve a high performing, cross-functional global onshore and offshore team.
- Work alongside leadership to develop financial reporting, planning/budget programs, and the coordination of operations expenses.
- Hire, train, coach, counsel and evaluate performance of direct reports.
- Benefits and Healthcare Knowledge and Expertise:
- Leverage experience in the health insurance industry from sales and/or operations with deep knowledge in commercial and/or government sectors.
- Collaborate with State Plans to identify innovative growth and efficiency opportunities.
- Coordinate communications to all customers, vendors and consultants for all functions.
- Promote continuous quality improvement throughout the organization.
- Influence stakeholders to support key projects and initiatives.
Minimum Requirements:
Requires a BA/BS in a related field and minimum of 7 years experience in health insurance service operations, particularly enrollment and billing or account implementations, or account management experience working with implementations; experience with budgeting and forecasting, process improvement, or planning experience, minimum of 3 years experience in external market facing sales and/or other client-facing experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
- Extensive experience leading teams and leading external-facing meetings.
- Certifications - PMP, Agile, Six Sigma, Sales License – Accident and Health, Life.
- Graduate degree and/or professional designation related to field preferred.
- Prior experience in health insurance industry from sales and/or operations.
- Proficient in MS Office Suite (Excel, PowerPoint, Word).
- Strategic thinker with broad and deep understanding of the health care industry.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
#J-18808-Ljbffr
