J&J Family of Companies Program Director Annapolis, Maryland Apply Now
Johnson & Johnson is currently seeking a Program Director to join our Patient Service Center Team. While this role is remote, the preferred candidate should reside near Coraopolis, PA; Orlando, FL; Phoenix, AZ; Raleigh, NC. We are open to candidates in Pennsylvania, Florida, Arizona, North Carolina, Ohio, West Virginia, Maryland, and Virginia.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Purpose:
The Program Director is a strategic position with responsibility for overall operational excellence and client satisfaction for patient support programs within the oncology portfolio. As a Program Director, you will serve as a key point of contact responsible for elevating service delivery based on achieving mutually beneficial strategies.
Responsibilities:
- Build, foster and manage positive and productive client relationships as one of the primary points of contact for all communications.
- Develop, maintain, and grow relationships with key clients, external vendors, and cross-functional internal teams.
- Act as a trusted advisor for clients ensuring satisfaction and maximizing potential opportunities to provide insights and enhancements.
- Lead account and reporting analysis, proactively making suggestions to elevate the support and data provided to the client.
- Collaborate with program manager on content, provide feedback and participate in formal presentations upon request, resulting in a high-quality quarterly business reviews (QBRs) for accounts.
- Understand PSC goals, business needs and platforms to effectively represent PSC in discussions with clients regarding improvements and additional services.
- Oversee the creation of solutions to track program metrics and evaluate opportunities.
- Partner with the internal business areas to drive an understanding of the client’s overall longer-term strategy to ensure the organization is successful in meeting client retention goals and growth targets.
- Hire, train, and onboard program leadership staff necessary to support program operations.
- Ensure timely and accurate project status communication and execution of tactical and analytical plans are delivered to clients while avoiding perceived or creating confusion regarding roles.
- Monitor and ensure adherence to both company and program policies and procedures.
Qualifications
Required Qualifications:
- Bachelor’s Degree
- A minimum of 5-7 years of oncology experience in a pharmacy or healthcare leadership role, demonstrating progressive responsibility in areas such as account management, people management, project management and/or pharmacy management in a client-facing role.
- Demonstrated strong business analytics to understand and analyze business and market drivers, and develop, execute and adjust business plans.
- Working knowledge of pharmacy reimbursement and medical benefits.
- Experience interacting with large healthcare provider sites: pharmacy teams and/or patient billing/coding teams.
- Ability to communicate effectively both orally and in writing with a focus on client satisfaction.
This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employees teleworking are expected to be as efficient and professional as if they were in the office.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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