Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Department of Health (IDOH):
The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.
Role Overview:
This professional position is responsible for overseeing and managing the incident and complaint intake department for the Consumer Services and Health Care Regulation commission. The position must ensure incident reports are submitted to the centralized tracking system timely and accurately and receive appropriate follow-up in accordance with federal and state regulations and rules. This position utilizes knowledge of Long-Term Care, Acute Care, and Home and Community-Based Care federal regulations, state rules, and survey processes, and application of accepted standards of clinical practice. This is a field-based position; however, the position would require working at the IDOH central office location in Indianapolis at least three days per week.
Salary Statement:
The salary for this position traditionally starts at $75,010.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
- Ensure that all surveys are scheduled, completed, and submitted timely in accordance with federal certification regulations and state licensure requirements.
- Explain and interpret regulations, policies, and protocols for staff.
- Review and evaluate surveyed service providers corrective action plans.
- Coordinate with Training Director in assessing training needs, developing programs, and conducting orientation and refresher training programs for surveyor staff.
- Respond timely to health service provider inquiries regarding survey issues, questions, and problems.
- Monitor quality of all survey reports ensuring compliance with the Federal Principles of Documentation.
- Provide both on-site and remote oversight supervision and guidance to field surveyors during surveys to ensure consistency of survey protocol application and practices.
- Responsible for discussing certification questions and problems with facility administrators and for making final recommendations regarding licensure and/or certification.
- Responsible to assist surveyors in identifying significant adverse findings and communicating those findings immediately to appropriate Directors.
- Provide expert testimony in administrative hearings and court regarding survey results and recommendations.
- Participate in the selection, onboarding, and training of surveyors to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
- Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work performance adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Must hold a valid Registered Nurse License issued by the State of Indiana.
- Thorough knowledge of federal certification standards and state licensure requirements for the provider types surveyed.
- Thorough knowledge of operational and administrative components of provider types surveyed.
- Thorough knowledge and ability to assess effectiveness of individual care plans and delivery in provider types surveyed.
- Ability to monitor the effectiveness and adequacy of survey inspection and investigation teams.
- Ability to observe and recognize adverse health and safety conditions and non-compliance situations and take appropriate actions.
- Ability to prepare and review initial certification surveys, recertification surveys, follow-up surveys and complaint investigation surveys.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
