THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $103,765-$119,330.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners, and other City agencies.
The Business Solutions unit provides project management services, gathers system requirements, performs system testing, and builds systems that meet our customers' needs and supports their operations. Business Solutions comprises Project Management Office, Business Analysis, System Development, and Testing and Quality Assurance. Business Analysis is responsible for collecting the requirements of the Agency's business needs and translating them to functional specifications for Systems Development. This is a continuous improvement effort through User Acceptance Testing and ultimately, release and documentation. Technical Documentation provides user guides and reference documents for applications. Provides train-the-trainer and user specific training on internally developed applications.
The selected candidate will be responsible for the following duties but not limited to:
- Serve as Senior Business Analyst for Administration, Finance and Human Resources Divisions of ACS.
- Perform research, analysis, and development of project plans, workflows, business rules, and policies to enhance internal operations and computer systems.
- Conduct requirements gathering sessions with key stakeholders.
- Work with Client Relationship Managers, Project Managers, and other team members, and stakeholders to achieve desired results.
- Prepare high-level design documentation, business requirements documentation, and functional requirements documentation.
- Analyze and document functional and non-functional requirements, screen mockups, and screen flows.
- Analyze and document requirements for reporting needs.
- Facilitate compliance with State and agency policies by developing system requirements documents and technical specifications for computer applications that will support those policies.
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
The preferred candidate should possess the following:
- Experience working with one or more of these organizational entities: Administration, Finance and/or Human Resources.
- A minimum of 7 years' experience in business requirement gathering and creating workflows for major systems.
- At least 7 years of demonstrated practice using MS Visio for flowcharting (creating workflows based on business needs).
- Demonstrated experience in analyzing, disseminating, and interpreting policies and procedures.
- 5-7 years of research and business analysis for client services and system enhancements. Ability to understand business requirements and document them into a functional spec.
- 5-7 years’ experience in writing user documentation, training materials and user manuals/user guides.
- Strong experience in system planning, testing, piloting, and system implementation.
- Demonstrated experience in Application, User Interface analysis and design, understanding of System Development Life Cycle (SDLC) and Agile methodologies.
- Excellent written and verbal communication skills.
- Solid attention to detail and multi-tasking skills.
- High level of organizational awareness.
- Strong conflict resolution and negotiation skills.
- Concise, detailed, and well-structured note taking.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
