Job Summary
Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats at JustFoodForDogs. The General Manager is responsible for the overall performance of the JustFoodForDogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members, and (3) driving store-level financial results. The General Manager is responsible for the success and results of the day-to-day functions while encouraging teamwork and efficiency in the kitchen. Our ideal applicant is a leader capable of multitasking, managing time, and a team of employees while overseeing both sales and kitchen operations to independently make key decisions.
Key Responsibilities
Team members:
- Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
- Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members.
- Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business.
- Ensure kitchen and front end are in high-quality standards.
- Serve as a role model for company values and protocols, setting the tone for culture within the store.
Sales/Customer Service:
- Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions.
- Manage Team Leads and ensure they maintain effective merchandising and product display.
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers.
Marketing
- Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic.
Operations
- Ensure staff adheres to safety, cleanliness, and product quality standards.
- Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
- Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory.
- Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.
Finance
- Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
- Manage, monitor, and ensure the secure handling of cash.
Other
- Effectively implement strategic initiatives.
- Know and work by the company’s mission to create an effective teamwork environment.
- Provide weekly and monthly performance reporting packages.
Competencies and Qualifications
- Ability to manage, build, lead and motivate effective teams.
- Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask.
- A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience.
- Clear, concise written and verbal communications.
- Analytical and problem-solving skills.
- Attention to detail.
- Comfort with change (as we are a rapidly growing business).
Education and/or Experience
- At least one year of experience as a General Manager or Assistant General Manager within the retail industry.
Preferred: Bachelor’s Degree
Live Our Mission – At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet.
Be a Team Player – JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work.
Maintain a Positive Attitude – At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace.
Deliver Results – We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results.
JUSTFOODFORDOGS is an Equal Opportunity Employer.
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.
Who We Are
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food, human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 100 locations in WA, CA, IL, NY, NJ, TX, with continuing growth plans! We are a proud Petco Partner, with over 1,000 Petco stores holding our products. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.
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