At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
- To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth, through excellent operational and commercial execution.
RESPONSIBILITIES
- Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
- Be on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours.
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience.
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
- Drive the use of digital assets to enhance the customer experience.
- Retain and develop talent.
- Lead, inspire and manage a high performing, positive store team.
- Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
- Establish a learning culture and maintain a strong connection of the store team to the Brand.
- Advocate product and maintain a strong understanding of product sales performance.
- Nurture customer relationships and establish customer focused behaviours across the store team.
- Drive store performance and productivity by maintaining familiarity with the local external environment.
- Ensure compliance with all corporate standards, policies and initiatives.
- Ensure your store has a written plan in place for emergency evacuation, practiced annually.
PERSONAL PROFILE
- Demonstrated alignment with the Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence.
- Local language plus English.
- A passion for and interest in fashion, and a luxury ethos.
- A digital awareness and interest, with an ability to navigate social media and e-commerce sites.
- Awareness of local employment and retail legislation.
- Flexible to work as required to meet store needs.
- Experience in a luxury brand or in a luxury service and selling environment.
- Retail Management experience appropriate to the role, assessed based on size and complexity of previous roles.
MEASURES OF SUCCESS
- Performance against the Burberry Store Management behaviours.
- Sales & Conversion.
- Burberry Experience & Data Capture scores.
- Shrinkage.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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