Summary
Under the general direction of the Administrative Director of Primary Care, the Director Physician Services Primary Care is responsible for all aspects of the CHMG Primary Care, including operational accountability for associated medical practices, service area planning, business development, and growth for assigned primary care practices. Develops collaborative relationships with medical directors, medical groups, regional health providers, the community, and professional organizations to ensure a continuum of care focus and to enhance the image of Concord Hospital. Works with other leaders, program managers, and departments to ensure system collaboration and optimal patient flow and access. Collaborates with leaders throughout the health system to ensure an optimal learning environment for residents. Develops and executes service area plans for the system in coordination with Business Planning regarding market, capital, and operational activities to ensure quality results and market share goals. Recommends and implements an integrated performance and quality improvement process that will improve effectiveness, enhance efficiency, increase cost-effectiveness, and ensure high customer satisfaction and optimal patient outcomes. This position reports directly to the health system’s Administrative Director of Primary Care and works in dyad with the area medical director.
Education
Bachelor's degree and a minimum of 10 years of related experience or Master's degree and minimum of 5 years of related experience.
Experience
Must have experience and knowledge in ambulatory practice management; background in practice operations, including schedule management, registration, use of electronic medical records, patient flow, billing, referrals, and authorizations. Computer proficiency, including knowledge of Word, Excel, and in-depth knowledge of electronic medical record and billing software applications. Excellent written and oral communication skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Demonstrate ability to listen well and gain consensus. Experience in planning and execution. Knowledge of negotiations and change management. Must have excellent critical thinking and problem-solving skills. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and procedures. Strong budget, financial, and statistical analysis skills and ability to interpret information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to hear, perform activities that require fine motor skills, and speak. The employee is frequently required to bend, reach, sit, stand, and walk. The employee is occasionally required to squat.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne contaminants, airborne pathogens, blood borne pathogens, and bodily fluids.
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