Position: ServiceNow Programmer/Developer (Level II)
Location: Washington, DC
Job Id: 1902-ICE ECCO - 24P-GM-829
# of Openings: 3
Minimum Qualifications Summary
Certification & Education
- Bachelor's degree in computer science, information technology, or a related field.
- ServiceNow Certified Application Developer (CAD) certification preferred.
Experience Required
- Proven track record of successfully delivering ServiceNow solutions in a professional environment.
- Strong analytical and organizational skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Minimum of 10 years of experience in ServiceNow development or a related field.
- Proficiency in ServiceNow platform development, including configuration, customization, and scripting.
- Extensive experience with JavaScript, HTML, CSS, and other web technologies.
- Strong understanding of IT service management (ITSM) processes and best practices.
- Ability to design and implement complex workflows, business rules, and integrations within the ServiceNow platform.
- Experience with ServiceNow APIs, data imports/exports, and system integrations.
- Knowledge of ServiceNow modules such as incident management, change management, and CMDB.
- Familiarity with Agile development methodologies.
- Excellent problem-solving skills and ability to troubleshoot and debug issues.
- Effective communication skills and ability to collaborate with cross-functional teams.
Job Objective
Assist operations at ICE Headquarters as a ServiceNow Programmer/Developer.
Responsibilities
- Develop, configure, and customize ServiceNow applications, modules, and workflows to meet business requirements.
- Collaborate with stakeholders to gather and analyze requirements and propose technical solutions.
- Write and maintain clean, efficient, and well-documented code using JavaScript, HTML, CSS, and ServiceNow scripting languages.
- Design and implement integrations with third-party systems and tools using ServiceNow APIs and web services.
- Perform unit testing, system testing, and debugging of ServiceNow applications to ensure quality and reliability.
- Provide technical guidance and mentorship to junior developers and team members.
- Stay updated on latest ServiceNow features, functionalities, and best practices, and apply them to enhance existing systems.
- Collaborate with cross-functional teams, including business analysts, testers, and solution architects, to deliver integrated solutions.
- Participate in agile development processes, including sprint planning, daily stand-ups, and sprint retrospectives.
- Assist in troubleshooting and resolving technical issues in production environments.
Education & Certification
- Bachelor's degree in computer science, information technology, or a related field.
- ServiceNow Certified Application Developer (CAD) certification preferred.
Work Location
Washington D.C.
About Lukos
Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for "wolf". The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
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