We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Position Overview:
The Technology Services Advisory Director is a senior leadership role responsible for providing strategic technology direction and guidance to clients, ensuring their IT infrastructure, cloud environments, and Microsoft solutions align with their business objectives. This role demands a blend of technical expertise in infrastructure, cloud solutions, and Microsoft 365 technologies, coupled with strong client engagement skills. The Technology Services Advisory Director will act as a trusted advisor, bridging the gap between technology and business, while driving digital transformation initiatives that enhance client satisfaction and business outcomes.
Key Responsibilities:
- Technology Services Management:
- Lead the design, implementation, and management of robust IT infrastructures, cloud environments, and Microsoft 365 technology solutions for clients.
- Ensure the delivery of high-quality IT services, meeting or exceeding service level agreements (SLAs) and client expectations.
- Oversee technology projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
- Strategic IT Leadership:
- Serve as the primary technology advisor (vCIO) for clients, developing IT strategies that align with their business goals.
- Provide insights on industry trends, emerging technologies, and best practices to guide clients in their digital transformation journey.
- Collaborate with client executives to understand business needs and translate them into technology solutions.
- Client Engagement:
- Build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and advocate for their technology needs.
- Regularly conduct client meetings to review IT performance, discuss new initiatives, and ensure alignment with business objectives.
- Identify opportunities for upselling or expanding services based on clients' evolving needs and market trends.
- Team Leadership:
- Lead and mentor a team of IT professionals, ensuring they have the skills and resources to deliver exceptional service.
- Foster a culture of continuous learning and professional development within the team.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Compliance and Security:
- Ensure that all technology solutions and services comply with relevant regulations, standards, and best practices.
- Oversee the implementation of robust cybersecurity measures to protect client data and systems.
- Conduct regular audits and assessments to identify and mitigate potential risks.
- Financial Management:
- Develop and manage the budget for technology services, ensuring cost-effective use of resources.
- Track and report on financial performance, including revenue, expenses, and profitability of client engagements.
- Identify and implement cost-saving measures without compromising service quality.
Qualifications:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field and/or relevant certifications (e.g., ITIL, PMP, Microsoft Certifications, Cisco Certifications); Azure certifications is a plus.
- Experience:
- 10+ years of experience in IT leadership roles, with a strong focus on infrastructure, cloud, and Microsoft technologies.
- Proven track record of successfully managing client relationships and delivering complex technology projects.
- Experience in a vCIO role or similar client-facing leadership position is highly desirable.
- Technical Skills:
- Deep understanding of IT infrastructure, including networking, servers, storage, and virtualization.
- Expertise in cloud computing, particularly with Microsoft Azure, and knowledge in other cloud platforms (AWS).
- Strong knowledge of Microsoft technologies, including Office 365, SharePoint, OneDrive, Teams, Windows Server, AD/Entra ID, etc.
- Familiarity with IT service management (ITSM) frameworks, such as ITIL.
- Soft Skills:
- Exceptional communication and interpersonal skills, with the ability to engage with clients at all levels.
- Strong problem-solving abilities and a strategic mindset.
- Ability to lead, mentor, and inspire a team of IT professionals.
Financial acumen and experience managing budgets and profitability.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college/university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $114,900 - $231,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
