Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The UX research team at Motorola Solutions works closely with stakeholders across the organization to envision the future of public safety & video security technology, while bringing to market real-world solutions today. Our team directly supports the design and development of software across the public safety workflow. We do this through understanding the unique needs and challenges of our customers in mission critical situations through immersive ethnographic research and through rigorous evaluation of design throughout the product development process.
We value:
- Insatiable Curiosity - Someone always on the pursuit of new ideas & asking "what if..."
- Humility - Someone with no ego. There is no ivory tower of research & design. The only thing we own is a responsibility to inspire with our work.
- Diversity of thought - We create safe spaces for diversity of thought, background & culture and we fill them with people who inspire each other in different ways.
- A sense of urgency - Our products provide critical information to our customers in the moments that matter.
- Inclusivity - We invite everyone into our UX sandbox because business success and great design require thinking as well as collaboration.
- Stewardship - Great design implemented poorly is bad design. Design, product roadmaps and directional decisions cannot be done without data. We're responsible for ensuring our partners have the insights to create the best experience for our customers.
- Humor & good spirit - We take our work seriously, but not always ourselves. We work hard and have fun with it at every opportunity.
Job Description
***Must provide a link to a portfolio or digital examples of your work when applying; otherwise, candidate will not be considered***
We are looking for a mixed methods User Experience (UX) researcher who will design and execute UX research studies for mission critical software applications to test the efficacy of the applications and to improve the safety of software products for our users and the communities they serve. You will be hands-on with the research, including design, scheduling, and execution of UX research studies, including remote and in-context research.
We work closely with teams across the organization to understand research objectives, business priorities, as well as the platform, architecture and manufacturing constraints in order to design studies that deliver actionable insight. The ability to develop collaborative relationships with partners in design, product, and engineering is essential.
This role is US based. Though the UX team is concentrated in Chicago, other locations will be considered.
Key Responsibilities:
- Collaborate with Product teams to establish product strategies, define requirements, and set priorities and timelines.
- Partner with UX Designers to embed research insights and ensure cohesive experience strategies across all products.
- Lead usability testing and evaluative research, applying your strong background in foundational and evaluative methodologies to gather actionable insights that drive product innovation.
- Mentor junior team members, enhancing their understanding of applied research settings and advanced research methodologies.
Requirements:
- Bachelor's or Master's, PhD degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields.
- 5+ years of working experience as a UX Researcher or similar role, ideally within a technology-driven environment focused on digital product design and public service improvement.
- Strong evaluative research skills, including extensive experience conducting usability testing and research - this includes both moderated and unmoderated studies as well as remote research.
- Proficiency in the diverse toolkit of user experience research, including qualitative and quantitative approaches such as ethnographic research, heuristic analysis, survey research, moderating focus groups, in-depth interviews, concept and prototype testing. Ability to identify research goals based on ambiguous problem statements.
- Ability to manage multiple projects simultaneously across distributed or remote teams.
- Proven ability to present research findings and recommendations to all levels of partners, including executive management.
- An ability to stay abreast of current and emergent technologies and incorporate them into the strategic direction of products or product design.
- Demonstrated understanding of UX design principles.
- Experience coordinating multi-site and complex in-context studies.
- Ability to travel domestically and internationally.
***Must provide a link to a portfolio or digital examples of your work when applying; otherwise, candidate will not be considered***
NOTE: Candidates must be in the Chicago office 1-2 days a week.
Basic Requirements
- Bachelor's degree with 5+ UX Researcher experience.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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