Nurse Case Manager - Pacific Northwest (WA)
Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.
We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
The Nurse Case Manager (NCM) is the single point of contact for patients and their caregivers. They are aligned regionally and are responsible for educating patients, caregivers and families affected by generalized Myasthenia Gravis (gMG) about the disease and argenx’s products and support services. The NCM may provide resources to help patients better manage their disease and coordinate their treatment. The NCM is responsible for participating in one-on-one communications with patients and their caregivers.
Location: Pacific Northwest (Washington State and Alaska)
Roles and Responsibilities:
- Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products.
- Manage patient cases across regions as coverage and volume requires.
- Communicate insurance coverage updates and findings to the patient and/or caregiver.
- Review and educate the patients and/or caregivers on financial assistance programs that they may be eligible for. Coordinate logistical support for patients to receive therapy and manage their diseases.
- Collaborate with argenx Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues.
- Engage with patients and provider case coordinators to ensure appropriate support is being given on an individualized basis.
- Provide patient-focused education to empower patients to advocate on their behalf.
- Develop relationships and manage multiple and complex challenges that patients and caregivers are facing.
- Ensure compliance with relevant industry laws and argenx’s policies.
- Aligned regional travel will be required for patient education to support patient programs.
- Must be an excellent communicator and problem-solver.
- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
Skills and Competencies:
- Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently.
- Demonstrated ability to develop, follow and execute plans in an independent environment.
- Demonstrated ability to effectively build positive relationships both internally & externally.
- Demonstrated ability to be adaptable to changing work environments and responsibilities.
- Must be able to thrive in a team environment and willing to contribute at all levels with flexibility and a positive attitude.
- Fully competent in MS Office (Word, Excel, PowerPoint).
- Flexibility to work weekends and evenings, as needed.
- Participate in and complete required pharmacovigilance training.
- Comply with all relevant industry laws and argenx’s policies.
- Travel requirements less than 50% of the time.
Education, Experience and Qualifications:
- Current RN License in good standing.
- Bachelor’s degree preferred.
- 5+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech.
- 2-5+ years of case management.
- 2+ years’ experience in pharmaceutical/biotech industry a plus.
- Reimbursement experience a plus.
- Bilingual or multilingual a plus.
At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.
If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@argenx.com. Only inquiries related to an accommodation request will receive a response.
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