Holey Grail Donuts was founded in 2018 by a brother-sister duo on a mission to create a farm-to-table donut that exemplifies the beauty of Hawaii. Their first location was a little red trailer in the quiet town of Hanalei on the North Shore of Kauai. Since then, Holey Grail has expanded to Oahu and the Los Angeles area. We are currently expanding and this position will train in our Santa Monica and Larchmont Village locations.
Our donuts are made with Hawaii-grown taro root, fried in organic coconut oil, and made to order. They are plant-based, utilizing fresh local and seasonal ingredients and without the use of artificial colors, flavors, or preservatives. We serve our donuts hot with our unique coffee and tea options that feature housemade cashew coconut milk on tap.
We are looking for a Shop Lead who desires to share handcrafted taro donuts, delicious beverages, and delightful experiences with all those in search of the holey grail of donuts! Our company prides itself on quality, local farm partnerships, and community involvement.
The Shop Lead is responsible for the overall success of our retail location. Responsibilities include hiring, training, and developing team members, ensuring guests experience exceptional hospitality, shift work (including covering for call-outs), and leading the shop to be successful against our financial and operational goals.
Responsibilities:
- Build, develop, inspire, and retain an incredible team, regularly giving and receiving positive and constructive feedback and coaching your cafe team to perform and be their best.
- Ensure every guest at your cafe has a wonderfully hospitable experience, and continually find ways to coach your team to exceed guest expectations.
- Drive strong and ever-improving financial performance, and find ways to expand the reach of your cafe. Collaborate with the Holey Grail marketing and support teams to creatively engage your community, drive new customer growth, and deepen relationships with returning guests.
- Ensure high standards of quality, taste, and aesthetics for every donut, drink, and food item served in your shop.
- Hands-on shift work, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it.
- Uphold compliance with company, state and local laws and policies.
- Create and maintain a thoughtful work schedule for your team that balances individual, team, and cafe needs while meeting our goals for efficiency.
- Oversee all orders and inventory, ensuring that we can always meet our guests' requests while limiting waste.
A Shop Lead is:
- A strong and dedicated people leader who supports and challenges their team to be their absolute best. You have a record of coaching others to step up and lead.
- Dedicated to working alongside the team, role modeling, training, assisting in the day-to-day operations.
- A business leader who understands how to drive your cafe to financial success through operational excellence, creative initiatives, and building a fantastic team.
- Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your team members.
- Energized by ambitious and challenging goals - you don’t just meet them but surpass them.
- Never satisfied with the status quo and always looking to improve you and your team’s results and impact by looking critically at what’s in front of you and trying new things.
- Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for your cafe but also driving excellent day-to-day operations at the lowest level of detail.
- Articulate and practical in your written and verbal communications to people at all levels of the company - you get to the point but do it with confidence, humor, and grace.
- An enthusiastic collaborator who loves drawing upon and learning from the input of other Holey Grail team members.
- Flexible and creative in problem-solving.
- Able to handle challenging situations by using curiosity to learn more, asking for support, and keeping confidentiality.
Requirements:
- 2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage.
- 2+ years of retail management experience leading a team of 10+ people preferred.
- A strong understanding of a profit and loss statement and knowledge of how to impact it.
- Must be available to work weekends, including opening and closing shifts.
- Confidence using computer programs, especially Google Drive (Sheets, Docs, Calendar, etc.).
- Must have a valid driver's license and vehicle.
- A deep passion for food, beverage, and amazing guest experiences.
- Existing Food Handler Certification a plus.
Benefits:
- Medical, dental, and vision coverage for full-time employees.
- Paid Time Off and Parental Leave coverage for full-time employees.
- Sick & bereavement leave.
- 401K enrollment option.
- Free Parking.
- Free donuts and beverages at any of our cafes.
- Discounts on Holey Grail Donuts merchandise.
- A budget for team-building activities.
- Great music, fun vibe, and dancing allowed :)
Salary: $66,560 - this is an exempt position, not eligible for overtime pay or to earn tips.
Holey Grail Donuts is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.
We will consider qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $66,560.00 per year
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