Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Flex Time Off
DIRECTOR OF SECURITY
The Director of Security manages and is accountable for the physical safety of patrons and team members, the physical safeguarding of assets, and the protection of the property of both the patron and casino from illegal activity. In addition, this position directly oversees the properties Valet Department. Responsible for creating and following company policies, procedures, Internal Controls, State, Local, Federal regulations, and laws. Responsible for providing a safe environment for patrons and team members, in addition to providing them with outstanding guest service.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Build positive guest and team member relations.
- Participate and conduct departmental meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Plan, direct and coordinate all aspects of security for the property.
- Satisfactorily complete assignable work requested by upper management.
- Responsible for the identification and immediate notification to supervisors of any persons who require exclusion or ejection from the facility.
- Ensure security department complies with all applicable procedures, rules, regulations and laws.
- Keep abreast of crimes and trends with the Gaming regulators and local law enforcement through establishment of mutual rapport.
- Conduct internal investigations as needed, collaborating with other department leaders.
- Develop, schedule and implement all aspects of training for Security and Valet Department.
- Responsible for effectively managing, delegating duties, and the performance and development of departmental team members.
- Ensure all pertinent reports, logs or other documents of Security and Valet department are properly prepared and submitted on a timely basis.
- Conduct or coordinate follow up reviews of accidents or illnesses as necessary.
- Conduct safety and security inspections to identify problems and develop/implement solutions.
- Hire, evaluate and coach team members in the Security and Valet Department.
- Coordinate emergency, safety and security procedures with management.
- Liaison to police, fire or other governmental agencies as necessary.
- Prepare and manage departmental budget on an ongoing basis.
- Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
- Regular attendance is an essential function of this job.
- Interact well with others and be a positive influence on team member morale.
- Other duties as assigned.
QUALIFICATIONS
- 10 years of Security Experience within law enforcement or gaming industry
- High School/GED, Required. Bachelor’s degree in related field, preferred.
- 5 years of leadership experience with security or like industry.
- Gaming experience preferred.
- Active Driver's License, required.
- Must be able to obtain and maintain Louisiana state gaming license.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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