Position: ServiceNow Solution Architect
Location: Washington, DC
Job Id: 1903-ICE ECCO - 24P-GM-829
# of Openings: 1
Minimum Qualifications Summary
Certification & Education
- Bachelor's degree in computer science, IT, or a related field.
- ServiceNow Certified Implementation Specialist (CIS) certification preferred.
Experience Required
- Minimum of eight years of experience as a solution architect in IT service management or a related field.
- Experience with enterprise-level ServiceNow implementations.
- Strong leadership and collaboration skills.
- Proven experience as a solution architect in ServiceNow implementation projects.
- Deep understanding of ServiceNow architecture, data model, and platform capabilities.
- Ability to design end-to-end solutions that meet business requirements and align with best practices.
- Experience leading technical workshops, solution design sessions, and architecture reviews.
- Strong knowledge of IT service management (ITSM) processes and ITIL framework.
- Familiarity with ITOM, ITBM, and other ServiceNow modules.
- Excellent communication and presentation skills.
- Ability to mentor and guide development teams on best practices and design principles.
Job Objective
Assist operations at ICE Headquarters as a ServiceNow Solution Architect
Responsibilities
- Lead the architecture design and development of ServiceNow solutions, ensuring alignment with business requirements and organizational objectives.
- Define technical requirements, solution design options, and architecture patterns for ServiceNow implementations.
- Conduct technical workshops and design sessions with stakeholders to gather requirements and define solution architectures.
- Provide expertise on ServiceNow platform capabilities, features, and best practices to guide solution design and implementation.
- Develop architectural artifacts, such as solution blueprints, data models, and integration designs, to document and communicate technical solutions.
- Collaborate with cross-functional teams, including developers, business analysts, and project managers, to deliver integrated and scalable solutions.
- Evaluate and recommend appropriate ServiceNow modules, applications, and technologies to meet business needs.
- Stay updated on emerging trends and technologies in IT service management (ITSM) and ServiceNow ecosystem and assess their applicability to existing architectures.
- Provide thought leadership and strategic guidance on ServiceNow platform roadmap, future enhancements, and architectural improvements.
Education & Certification
- Bachelor's degree in computer science, IT, or a related field.
- ServiceNow Certified Implementation Specialist (CIS) certification preferred.
Work Location
Remote (Local to the Washington D.C. area as on-site attendance is occasionally required)
About Lukos
Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for "wolf". The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full-time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long-term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
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