Job Description Summary
The Chief Nursing Officer (CNO) provides leadership, direction, and planning for a wide variety of technical and strategic nursing initiatives for MUSC Health Orangeburg. The CNO will be a key executive who drives clinical excellence, care delivery and patient safety to provide safe, effective medical services to the public. The incoming CNO will work to develop a cohesive nursing community consisting of a pluralistic model of employed and contract nurses. The CNO will work to develop a strategic direction that will lead to care consistency and accountability and drive a patient-centered culture for the organization. The CNO will also serve as a key liaison, providing clear communication channels between administrative and nurse leaders. This position will work collaboratively with the hospital team to drive alignment and efficiencies related to all hospital provider members, payors, management, and implementation strategies. The CNO is also an inclusive leader and team player who inspires staff at all levels. The successful candidate will be experienced operationally and regarded as a talented leader, communicator, and creative problem solver. The CNO will possess exceptional relationship and team building skills, and bring an innovative systems approach to problem solving, consensus building and advancing contemporary process improvement initiatives.
POSITION RESPONSIBILITIES:
Leading with vision:
- Leads Nursing by managing vision, goals, and strategy by demonstrating initiative and innovation, and by motivating and empowering staff.
- Creates a vision that positions Nursing for competitive advantage in the face of market and patient care developments.
- Devises ambitious, but realistic, strategies and plans for attaining the MUSC Health vision.
- Aligns nursing strategic plan with organization and system strategic plans.
- Articulates a future direction for MUSC Health Orangeburg, that is understood by staff and aligned with the vision of MUSC Health vision.
- Stays current with market, technology, environmental and policy developments that may affect Nursing.
- Modifies strategies, policies and plans in anticipation of industry or organizational changes.
- Develops patient care initiatives with an emphasis on improvement in quality outcomes, service operations and cost.
- Establishes plan for the provision of patient care that describes how patients’ nursing care needs are assessed, met and evaluated.
- Encourages, fosters and leads research in the field of Nursing.
- Proactively assesses the implications of industry trends for Nursing.
- Articulates rationale for organizational goals, strategies and policies.
- Recognizes and rewards achievement.
- Participates with the governing body, management, medical staff, and clinical leaders in the organization’s decision-making structures and processes.
Customer Focused:
- Provides customer focused leadership, demonstrating accountability and a strong service orientation.
- Strengthens quality, service to patients and financial performance, ensuring an effective match between patient needs and nurse competencies.
- Ensures that all nursing staff have clear goals and performance standards with measurable outcomes.
- Holds staff responsible for meeting agreed upon commitments.
- Actively monitors key performance indicators (clinical, financial, operational) takes steps to improve quality of service and care and decreases costs.
- Assesses and often anticipates, customers’ needs.
- Holds self and others accountable for meeting or exceeding customer needs and expectations.
- Seizes opportunities for improving patient experience.
- Serves as a key contact for patient care inquiries/concerns.
- Frequently rounds on patient care units across all shifts.
Results-Oriented:
- Develops solutions to complex problems that reflect a thorough understanding of the underlying issues.
- Approves nursing policies, procedures and standards of nursing practice according to evidence-based practice in collaboration with CNO peers across MUSC Health divisions.
- Assures ongoing regulatory compliance (TJC, DHEC, etc.) and an environment that promotes patient safety.
- Maintains Magnet designation and a professional environment that supports staff in the use of evidence to guide and support nursing practice.
- Incorporates discussion of patient service and clinical quality values into business decision-making.
- Develops goals and expectations for quality, service and finance to position the organization for success oriented leadership, constructive thinking, financial acumen, process management and prioritization/delegation skills.
- Recommends and supports solutions that reconcile the organization’s financial goals with its overall mission.
- Determines the short and long-term financial impact of organization and nursing initiatives.
- Actively manages the key drivers of financial performance (e.g. capacity utilization, staffing levels, productivity, employee vacancies/agency utilization, inventory levels, purchases etc.).
- Assumes responsibility for Nursing budget process, the allocation of nursing resources and overall financial performance.
- Analyzes critical financial issues (e.g. impact on reimbursement, return on investment) at stake when making business decisions.
- Tracks performance against established milestones.
- Eliminates barriers that impede progress.
- Regularly reviews own workload to prioritize issues of greatest importance to the organization and delegates responsibilities for issues that can be effectively handled by others.
- Clearly communicates priorities to others in the organization.
- Allocates human financial resources and reallocates resources quickly when necessary.
Develops talent:
- Identifies and recruits talent as well as develops and retains talent.
- Identifies critical staff competencies required to meet Nursing and organizational goals.
- Assembles team with complementary skills.
- Recruits talented people with the required competencies for key roles in the organization.
- Leverages individuals’ skills and ensures staff have access to professional development opportunities.
- Provides administrative and functional supervision of designated staff.
- Embraces the imperative of a healthy work environment, authentically lives it and engage others in its achievement.
- Creates environment to professionally develop individuals to understand their potential.
Communication:
- Demonstrates effective communication and interpersonal skills.
- Expresses ideas clearly, succinctly, and logically.
- Responds constructively to issues and concerns.
- Informs others about pertinent issues in a timely manner.
- Seeks input from others when developing solutions to complex problems.
- Regularly updates leaders and SLT on project progress including identification of potential problems.
- Serves as articulate spokesperson for Nursing.
- Establishes both formal and informal communication structures and processes to ensure effective information sharing within nursing and across organizational disciplines.
Teamwork:
- Builds, leads, and fosters teams and manages conflict.
- Breaks down barriers and encourages the development of collaborative relationships across teams, departments and functions in the organization.
- Maintains constructive relationships with individuals who views may differ.
- Demonstrates respect for others.
- Shares own time and resources generously to help others succeed.
- Explains rationale for decisions to those affected by them.
- Takes the needs and interests of others into account when developing a course of action.
- Anticipates and addresses concerns that key stakeholder groups will have about new policy or initiatives.
- Provides leadership in the interdisciplinary development of patient care standards and the analysis of patient care outcomes.
- Articulates clearly and persuasively how proposed policies or initiatives will benefit others.
- Convinces others to make sacrifices by appealing to their commitment to a larger purpose.
- Makes concession to secure agreements without compromising the organization’s core objectives or values.
- Is direct and assertive as well as diplomatic.
- Forges partnerships and agreements.
- Surfaces and diffuses potential sources of conflict before they escalate.
- Attends and contributes to interdisciplinary meetings.
- Actively participates in executive level and medical staff committees.
- Collaborates with other business unit CNO’s through formal and informal means.
Serves as representative of MUSC Health Orangeburg Hospital:
- Provides proactive leadership in the relationship with the MUSC College of Nursing.
- Establishes and maintains relationships with other providers of higher education including other colleges and schools of nursing.
- Represents the health system in professional/civic activities with the University, locally, statewide and nationally.
- Maintains active membership in professional organizations.
Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)
- Possess a current RN licensure as required by state regulations.
- Hold BLS certification (ACLS preferred).
- Possess a Bachelor's Degree in Nursing.
- Five years of experience in an inpatient hospital setting (preferred, but not required).
- Extensive experience in managing nurses, APPs (preferred, but not required).
- Strong interpersonal skills required to coordinate the activities of diverse groups of professionals directed at achieving a common objective.
- Outstanding oral and written communications skills.
- Ability to think strategically, develop vision and execute for results.
- Ability to develop strong internal and external relationships with medical staff and community.
- Excellent organizational skills and ability to prioritize effectively.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
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