Business Technology Integrators (BTI) in Upper Marlboro, MD is seeking a highly experienced and skilled Technical Project Manager to lead the automation of the ticketing workflow process for the Department of Veterans Affairs (VA). The ideal candidate will have a strong background in IT project management, must have specific expertise in workflow automation using Microsoft PowerApps and Power BI. This role requires a strategic thinker with excellent communication skills who can manage complex projects in a government environment, ensuring that automation initiatives are delivered on time and within scope.
Key Responsibilities:
- Project Leadership:
- Lead the end-to-end management of the project to automate the VA's ticketing workflow process, from initial planning and requirements gathering to execution and delivery.
- Develop and maintain project plans, schedules, and budgets, ensuring that all milestones are met within the agreed-upon timeline.
- Coordinate with cross-functional teams, including IT, operations, and third-party vendors, to ensure successful project implementation.
- Workflow Automation:
- Leverage Microsoft PowerApps and Power BI to design, develop, and implement automated workflows that streamline the VA’s ticketing processes.
- Work closely with stakeholders to gather requirements, identify bottlenecks, and develop solutions that enhance efficiency and improve service delivery.
- Ensure that the automation solutions are scalable, secure, and aligned with the VA’s operational goals and standards.
- Stakeholder Management:
- Act as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues.
- Facilitate meetings, presentations, and discussions to ensure alignment between project goals and stakeholder expectations.
- Prepare detailed project reports and documentation for senior management and other key stakeholders.
- Risk Management and Problem Resolution:
- Identify potential risks and develop mitigation strategies to ensure the project remains on track.
- Resolve any issues that arise during the project lifecycle, making adjustments as necessary to meet project objectives.
- Quality Assurance and Compliance:
- Ensure that all project deliverables meet the highest quality standards and comply with relevant regulations and best practices.
- Conduct regular project reviews and audits to ensure compliance with VA policies and procedures.
- Training and Support:
- Develop and deliver training programs for end-users and support staff to ensure the smooth adoption of the new automated workflows.
- Provide ongoing support and troubleshooting assistance to ensure the continued success of the automation solutions post-implementation.
Qualifications and Experience:
- Experience:
- Minimum of 10 years of experience as a professional technical IT Project Manager.
- At least 3 years of hands-on experience in workflow automation using Microsoft PowerApps and Power BI.
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Certifications: PMP certification is highly desirable.
- Technical Skills:
- Strong expertise in Microsoft PowerApps and Power BI for developing and automating workflows.
- In-depth knowledge of IT project management methodologies, tools, and best practices.
- Familiarity with IT service management (ITSM) processes, particularly in ticketing systems.
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Strong problem-solving skills and the ability to navigate complex project challenges.
- Demonstrated ability to manage multiple priorities and deliver high-quality results under tight deadlines.
Preferred Qualifications:
- Experience working in a government or public sector environment, particularly with the Department of Veterans Affairs.
- Additional certifications in workflow automation, Microsoft Power Platform, or related technologies.
- Knowledge of federal regulations and compliance requirements related to IT projects.
Additional Information: This position offers an opportunity to make a significant impact on the efficiency and effectiveness of the VA’s operations, contributing to better service delivery for veterans across the nation. The role requires a proactive and innovative leader who can drive transformation through technology.
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