Mission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care for decades. We are dedicated to health equity through the provision of culturally- and linguistically-competent services, with a particular focus on the Latino Spanish-speaking communities.
Our comprehensive health services include primary care, adult medicine, pediatrics, family planning, OB/GYN, HIV services, and specialized care for the homeless. At MNHC, we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.
As we honor our past and the legacy of service to our community, we are equally focused on the future. MNHC is dedicated to delivering human-centered care that adapts to the evolving needs of our patients. We are in a dynamic state of transformation, striving for excellence in all we do to build a robust and resilient organization that will continue to serve generations to come.
We are currently looking for qualified candidates for our Clinical Panel Manager role. This position reports to the Director of Population Health & Quality Improvement and is a Regular, Full Time, Exempt role with a starting annual salary range of $82,600 to $90,900 with full benefits.
Primary Objective:The Panel Manager will be responsible for the effective management and coordination of patient panels to ensure balanced patient care across all providers. This role includes assigning and reassigning patients to primary care providers, continuous monitoring of panel capacity, and ensuring equitable distribution. The Panel Manager will interact directly with patients, clinicians, and staff to enhance patient care delivery and satisfaction.
Essential Functions/Responsibilities- Assign and manage patient panels to ensure balanced distribution among primary care providers.
- Coordinate patient assignments and reassignments during provider onboarding and offboarding processes.
- Monitor panel capacity and manage the opening and closing of panels as needed.
- Generate, manage, and analyze reports related to panel complexity, load, and patient visit data.
- Communicate panel status and changes across the organization.
- Support primary care providers in proactive patient care through dedicated time for panel management activities.
- Coordinate with outreach staff to ensure effective patient follow-ups and engagement.
- Utilize healthcare IT systems to identify and address gaps in patient care.
- Provide training and support to staff on panel management processes and best practices.
- Ensure compliance with healthcare regulations and organizational policies.
- Manage provider templates in Epic, including opening and closing templates.
- Collaborate with operations and medical teams to manage and update provider templates effectively.
- Other duties as assigned.
QualificationsWe are looking for a candidate that has demonstrated success in the following areas:- Continuous learning and professional growth.
- Collaborative teamwork and effective communication.
- Managing multiple tasks independently.
- Working with diverse stakeholders, including patients, clinicians, and staff.
- Providing high-quality patient care.
- Familiarity with healthcare IT systems.
- Experience in a managed care setting.
- Maintaining a positive and inclusive work environment.
- Strong commitment to confidentiality and compliance with healthcare regulation.
Minimum Qualifications- BA/BS in Public Health, Business Administration, Health Policy, or related field.
- Experience working in a managed care setting.
- Commitment to the populations served by Mission Neighborhood Health Center.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and prior Epic EMR experience required.
- Strong knowledge of medical terminology.
- Ability to work independently, handle high volume and multiple tasks.
- Excellent communication and interpersonal skills, with a professional attitude toward patients, providers, and coworkers.
Preferred Qualifications- Experience working with community health centers.
- 3 years of medical assisting experience.
- Experience in a leadership role (lead, supervisor, manager).
Confidential and Sensitive Information- Maintain the highest degree of confidentiality and compliance with all relevant state and federal regulations (e.g., HIPAA).
Language(s)- Bilingual in Spanish and English preferred, but not required.
To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:
- Medical Insurance – MNHC pays 90-100% based on plan.
- Dental and Vision Insurance – free to employee.
- Life Insurance – free basic policy plus voluntary option.
- Flexible Spending Accounts for health & dependent care expenses.
- Commuter benefits for public transportation expenses.
- Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs).
- 12 Paid Holidays plus your birthday and 12 Sick Days each year.
- 40 hours Paid Educational Leave.
- 401k Retirement Savings Plan with Company Contribution.
Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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