Department: Clinic
Reports To: Manager, Clinic Operations
FLSA: Non-Exempt
Job Purpose:
The Clinical Lead is responsible for overseeing and coordinating day-to-day activities of the clinic team members engaged in clinical care for patients under the supervision of the Physician. Coordinates with clinic scheduler and surgery scheduler to ensure appropriate management of physician's time, both in clinic and in the operating room, to ensure the clinic runs smoothly and is manageable for the physician. Ensures the continuity of high-level patient care and efficient patient flow by ensuring the healthcare team follows clinical standards of excellent care.
Primary Duties and Responsibilities:
- Performs clinical duties, as appropriate, such as taking vital signs, setting up and assisting with minor procedures, blood pressure, point of care testing, etc.
- Assists physicians with clinical procedures, such as injections/aspirations, casting, wound management, etc. This may include drawing up medications (ensuring they are not expired), prepping the patient, and handing the physician supplies as needed.
- Retrieves and enters patient data for MRIs, X-Rays, EMGs, etc.
- Coordinates surgery scheduling as needed.
- Ensures rooming of patients in a timely manner in order to maintain clinic flow for physicians and physician assistants.
- Receives incoming patient calls and returns patient calls in a timely manner.
- Records accurate, complete, legible and timely documentation as needed in the patient’s medical record.
- Provides patient education as it relates to treatment recommendation.
- Maintains complete patient medical information, including prepping charts prior to appointments, scribing during the clinic, and completing charts after the clinic. This includes documenting phone encounters and/or nurse visits appropriately.
- Assists physicians and physician assistants with ordering medications and diagnostic testing.
- Coordinates physician's practice, relating to patient care, charting, and coordinating patient visits with scheduling staff to ensure smooth clinic flow.
- Ensures high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- Monitors and follows-up on ordered patient tests (MRIs, CTs, labs, etc), patient referrals; ensures physician is kept up-to-date by regularly communicating results. Completes patient paperwork in a timely manner.
- Follows correct procedures for handling and disposing of biohazardous, infectious, and pharmaceutical waste.
- Prepares, cleans and sterilizes, and/or reprocesses, instruments and maintains equipment according to organizational standards.
- Anticipates and proactively plans for practitioner and patient needs.
- Provides open and timely communication and information to patients, families, and practitioners (as appropriate).
- Reports pertinent observations and information, both written and verbal, to appropriate staff. Assists in orientation of new team members.
- Maintains all necessary certifications and licensure, including first aid and/or CPR, state licensure, national certifications, and continuing education.
- Stays up to date on required trainings such as OSHA, Medicare fraud/waste training, blood borne pathogens training, and sexual harassment training.
- Maintains strict patient confidentiality and follows all HIPAA guidelines.
- Identifies and recommends policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.
- Other duties as assigned.
Organizational Culture:
All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.
Education and Experience Requirements:
High School Diploma or GED, required.
Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), Certified Athletic Trainer (ATC), Licensed Practical Nurse (LPN), or ability to obtain Registered Orthopedic Technician (ROT) certification successfully within 6 months from date of hire and maintain certification renewal every 2 years, required.
One year of experience in a similar role, preferred.
Working knowledge of Microsoft and Google Suites, preferred.
Environmental/Working Conditions:
Working environment is in an office/clinic setting.
Physical/Mental Demands:
Stand, walk, sit for extended periods of time. Sit, stoop, and kneel. Excellent vision, hearing, smell, and balance. Requires lifting, carrying, or moving heavier objects (i.e. pushing or pulling up to 100 pounds and lifting and carrying up to 50 pounds). Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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