Senior User Experience Designer, Partner Portal
Greater Chicago area – Onsite 3 days per week
Position Summary:
In this role, you would work across our smart access ecosystem of products and directly on our Smart Home app platform that engages millions of users daily, and sit within the newly created Experience Design team consisting of Product Designers, Industrial Designers, and Researchers and support design activities that will drive incredible experiences.
Responsibilities:
- Work across our company's smart access ecosystem of products and directly on our Smart Home app platform that engages millions of users daily.
- Support design activities that will drive incredible experiences within the newly created Experience Design team.
- Work with a cross-functional team (and across multiple scrum teams) to support continuous product discovery and delivery with multiple UI/UX design activities including research, iterative prototyping, and design documentation.
- Develop deep customer knowledge and empathy to drive user experience design efforts and leverage customer insights, data, and trends to make sound design decisions.
- Work with product owners and research team to test concepts with target users and drive successful research.
- Support user-story development and translate actionable insights to the product teams.
- Drive the human-centered design process and apply it to key business initiatives.
- Focus on advancing our Smart Home app's user experience across mobile, web, and automotive platforms considering both renovation (70%) and innovation (30%) opportunities.
- Drive both UX and/or UI design initiatives based on business priorities and design team objectives.
- Provide feedback and guidance to junior designers.
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Requirements:
- 4+ years of experience with UX work on mobile apps or IoT/Smart Home digital experiences.
- Can provide portfolio of work that showcases your design process, skillsets, and past-projects.
- Ability to lead product teams through UX process including discovery research, journey-mapping, product testing, and usability testing.
- Proficiency in UX writing.
- Comfortable traveling 3-4 times per year.
Nice to have:
- Proficiency with industry-standard design, wireframing, prototyping, documentation, and presentation tools (Figma, Adobe Creative Suite, Overflow, Zeplin, Keynote, PowerPoint, Excel, Word, Jira, Confluence, Teams, Slack).
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