Our client, the world's leading search engine and technology company, is seeking a UX Research Associate for a 6 month contract position in their San Francisco, CA location. This position requires being onsite 5 days per week.Project Overview:- Usability testing of concepts for the store Architecture Program: Refine new navigation patterns proposed by using CUJ task analysis (aka ask customers to use the navigation to complete our top 5 most critical activities to pressure test our new site structure).
- Quant Survey on Perceptions of Shipping Dates: Understand how shoppers interpret stated EDD in multiple markets to provide recommendations for per-market EDD treatments.
- Fi Plan Comprehension Study: qualitative study to refine the design of the Fi Plans page with proposed changes to plan structure and inclusion of a data-only SKU.
- Stretch: Device Protection Consolidation Comprehension Study, usability on how we communicate changes to our device protection programs to customers who are impacted by changes.
Overall Responsibilities:- Partner with senior user researchers to design, field, and synthesize the results of research studies that have been prioritized.
- Ability to lead studies with minimal supervision, including usability testing, surveys, interviews, card sorting, A/B testing, and data analysis.
- Partner with UX Designers, Writers, Project Management, Engineering, and Marketing to incorporate cross functional feedback into study designs, and to provide actionable feedback in collaboration with these stakeholders.
- Present research findings, working closely with partners to make product recommendations and documenting team learnings in a clear and concise manner.
Mandatory Skills/Qualifications:- 5+ years of experience is required.
- Ability to plan and execute research projects addressing user problems, and ability to translate research findings into actionable design requirements and articulate tradeoffs among alternative solutions.
- Analytical skills to interpret data sets and derive actionable insights from quantitative research methods.
- Excellent verbal, written, and storytelling communication skills, including communicating research findings in compelling ways to inspire action.
- Usability testing, surveys, interviews, card sorting, A/B testing, and data analysis.
Preferred Qualifications:- MA/MS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience (2+ years of research experience in industry).
- Experience with international research, vendor management, ecommerce, and/or phone carriers is a bonus.
The hourly pay rate range for this position is $76.01 - $100.58 depending on experience.If you have the described qualifications and are interested in this exciting opportunity, please apply!Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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