Job Summary:
MedStar Health is looking for a Patient Service Coordinator to join our team at Georgetown University Hospital!
As a Patient Service Coordinator, you will be responsible for providing the best customer service to patients by greeting them with a warm and friendly smile, managing check-in/out processes, gathering demographic information, performing insurance verifications, taking copayments, and scheduling.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
- Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner.
- The Patient Service Coordinator manages the intake of patients into the practice, screens for emergent conditions, registers, verifies, and explains patient responsibility for payment.
- Performs check-in and check-out procedures by inputting patient charges and verifying demographic and insurance information. Coordinates efficient patient flow through the practice or hospital department assigned.
- Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Coordinates the scheduling of surgical cases, procedures, and admissions for the department.
- Assists with coordinating personnel activities, including interviews, orientation and training, scheduling, work sampling, quality assurance, and performance management.
Qualifications:
- 3-4 years' experience in a customer service environment.
- Associate Degree Required.
- Previous experience with an electronic health record system desired, especially GE Centricity EHR or Aria.
- CPR (Cardiac Pulmonary Resuscitation) certification.
- Previous experience with computerized registration systems and supervisory experience preferred.
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