Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: IT Infrastructure
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Summary:
The Director of Cloud and Infrastructure is responsible for overseeing and managing the organization's technology infrastructure and ensuring its smooth and efficient operation. They will work closely with the leadership team to develop and implement technology strategies that align with the organization's goals and objectives, and will ensure the availability, reliability, and security of IT systems. Additionally, the Director will be accountable for managing a team of IT professionals and ensuring the delivery of high-quality technical support to all users.
Responsibilities:
- Define, document, and enforce established network and security policy standards.
- Work with vendors on system design upgrades, investigate new technologies and be involved with Information Security and Disaster recovery testing.
- Respond to escalated Help Desk ticket requests requiring additional technical support on issues such as system connectivity and related system issues.
- Establish a sound and stable networking environment by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades.
- Create and add content to a knowledgebase by documenting issues and the causes and fixes for those issues.
- Work in conjunction with other IT departments to securely plan, deploy, design, and troubleshoot issues and implement new functions.
- Provide system and security architectural and engineering support experience across local, regional, and global areas.
- Evaluate new technologies as appropriate and required to help build, maintain, improve, and document as our environment grows.
- Manage communication and coordination of resources during outage situations. Guide engineers from different groups to work together to resolve outages and restore business functionality as quickly as possible.
- Provide leadership to managers, Architects, and all engineer levels as needed.
- Other duties as assigned.
Required Job Qualifications:
- Bachelor’s degree in healthcare, Information Technology, Business, or related field.
- Experience related to direct responsibility such as server infrastructure, database, UNIX, Linux, Windows, Operating Systems, VMware, Citrix, Networking, LAN/WAN, Firewall, Active Directory, Exchange, Security, Client Computing, Back-up Systems, Data Center Operations, Storage, ITIL Systems, telecommunications/voice, Call center systems, etc.
- Demonstrated success in developing and supporting applications deployed in a 24x7 healthcare setting.
- Demonstrated success implementing and managing large, complex, enterprise-class solutions.
- Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly.
- Proficient in Microsoft Office Suite of products.
- Demonstrated success being proactive and innovative.
- Prior experience using industry established project management techniques in accomplishing strategic objectives.
- Experienced with ITSM functionalities such as change control, CMDB, ticket system.
- In depth understanding of disaster recovery, design, implementation, and testing.
- Ability and availability to work occasional nights/weekends assignments as necessary.
- Some travel in the Chicago land area may be required.
- Customer focused attitude.
- Excellent communications skills both written and verbal.
Preferred Job Qualifications:
- Diversified background of technical infrastructure experience and demonstrated project management acumen, excellent vendor management skills, a superior, service-oriented approach IT operations.
- Ten (10) years of Infrastructure Engineering experience.
- Seven (7) years of experience leading technical teams.
- Seven (7) years of experience with infrastructure technology support and implementation.
- Experience in managing infrastructure implementation and support in an owned and colo environment.
- ITIL foundations.
- Cloud experience a plus.
Competencies:
- Maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops people.
- Technical leadership of applicable products or platforms.
- Leading highly empowered, self-directed teams including cross-functional teams.
- Communication.
- Effective team member.
- Critical thinking.
- Applying lean management tools.
- Applying agile methodologies.
- Mentoring and teaching.
Other Skills, Knowledge, Abilities:
- Knowledge of public and private hybrid data cloud solutions.
- Ability to discuss technical issues effectively with technical professionals as well as non-technical users.
- Strong analytic and process skills to track and improve organizational efficiency and performance.
- Strong understanding of the software development lifecycle and development methodologies.
- Excellent communication, problem-solving and organizational abilities.
- Ability to work independently and be result oriented.
- Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.
- Demonstrates effective communication with senior management, clinical, administrative, revenue cycle and operational customers, vendors, and external healthcare organizations.
- Ability to work well with people from different disciplines with varying degrees of technical experience.
- Ability to provide leadership and promote teamwork.
- Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone and on-budget completion.
- Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.
- Effective interpersonal skills.
- Consultative approach to working with users in assessing needs and requirements.
- Ability to manage multiple tasks with ease and efficiency.
- Ability to effectively manage change.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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