Duties
As an ASSOCIATE DIRECTOR FOR SALES AND MARKETING (CHIEF MARKETING AND SALES OFFICER), you will:
- Optimize Sales and Marketing programs by evaluating and establishing best practices; build collaborative relationships with individuals, teams, groups and partners outside of the Sales and Marketing Directorate to accomplish United States Mint goals.
- Direct the development of marketing product plans to include strategies and tactical planning targeted toward growing the United States Mint's customer base and enhancing revenue.
- Provide oversight for all interrelated e-commerce activities, including enhanced customer support, tools and analytics, content strategy, new product launches, reporting and planning and effective direction to the Mint.gov website to improve Sales and Marketing efforts.
- Ensure the efficient performance of all support contractors, including establishing and monitoring monthly quarterly annual performance metrics, budgets, and plans; and ensure the efficient and effective operation of the call center and fulfillment center operated by contract obligations, which includes all aspects of the customer experience, including the research of customer orders, responses to inquiries from customers and oversight organizations.
- Monitor overall product portfolio, including individual product revenue and margins making recommendations to senior leadership at least annually for sun-setting active products and launching new products.
Requirements
Conditions of Employment
- All employees must wear face masks while on MINT property when required by CDC and Federal guidelines.
- A one year probationary period for initial SES appointment may be required.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
- Undergo an income tax verification.
As a basic requirement for entry into the SES, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TPQs) listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent with state or local government, the private sector, or non-governmental organizations.
Key Requirements:
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National.
Qualifications
Candidates must meet all of the following qualification requirements by the closing date of this announcement, including general management skills and characteristics applicable to all SES positions AND technical or program responsibilities specific to this position. The experience may have been gained in either the public, private sector or volunteer service.
Guidance on Addressing the ECQs and TPQs: Use your overall set of professional and volunteer experiences, education and training, accomplishments, awards and potential in describing your ECQ's and TPQ's. Be clear and concise, using examples that demonstrate the scope and quality of your experiences, accomplishments, and/or potential relevant to each ECQ and TPQ.
IMPORTANT: When addressing the ECQs, describe your responses using Challenge, Context, Action and Results (C-C-A-R). Identify what the challenge was, the context or environment you were operating in/under, the specific actions you took and what the results of those actions were. For further information and tips on writing effective narrative statements, see OPM's publication 'A Guide to SES Qualifications' available on the Office of Personnel Management (OPM) website at: www.opm.gov/ses/recruitment/ecq.asp. Responses to ECQs must not exceed 10 pages. Narrative statements may NOT exceed 2 pages for each individual ECQ. IF YOU EXCEED THESE LIMITS YOU WILL NOT BE CONSIDERED.
Please be advised that the individual selected for this position will likely require certification by a Qualifications Review Board conducted by OPM, prior to receiving the SES appointment.
Each of the following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, and Public Service Motivation. The essay competencies address the Executive Core Qualifications (ECQ's). Your responses are required for each of these ECQ's, unless you have had your ECQ's previously certified by an Office of Personnel Management Qualifications Review Board (QRB) for the Senior Executive Service (SES).
- ECQ 1: LEADING CHANGE - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
- ECQ 2: LEADING PEOPLE - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
- ECQ 3: RESULTS DRIVEN - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.
- ECQ 4: BUSINESS ACUMEN - This core qualification involves the ability to manage human, financial, and information resources strategically.
- ECQ 5: BUILDING COALITIONS - This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
*Current and former SES members and graduates of approved Candidate Development Programs do not need to submit ECQ narratives but you must clearly state your status in your resume. However, ALL CANDIDATES must submit narrative responses for the Technical Qualifications listed below.
Mandatory Technical Qualifications (TQs): All applicants must submit a written narrative response to the following TQs. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled, etc. Narrative statements may NOT exceed 2 pages for each individual TQ. IF YOU EXCEED THESE LIMITS YOU WILL NOT BE CONSIDERED.
- TCQ 1: Demonstrated experience in leading sales and business development of a billion dollar and geographically dispersed organization.
- TCQ 2: Demonstrated knowledge of sales strategies, marketing plans, overall sales growth in a large organization.
- TCQ 3: Demonstrated expertise in leading the development of new products and initiatives to reach expanding and under-reached customer bases in a large organization.
- TCQ 4: Demonstrated ability to interact directly with diverse customers to include direct consumers, legislative authorities and businesses.
Education
This job does not have an education qualification requirement.
Additional Information
OTHER INFORMATION:
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- Travel may be required.
- Veterans Preference does not apply to the Senior Executive Service: http://www.usajobs.gov , 5 USC 2108(3).
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI , FD-258 Privacy Act Statement - FBI , and SEAD-3-Reporting-U.pdf (dni.gov).
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits.
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