Manager IT Solutions- Technical Delivery
The IT Service Owner is responsible for representing assigned technology service(s) to the rest of the organization and managing a team of technical resources in delivery and collaborating on the strategy. Performs technology management, operations management and working with Product Owners and/or Business colleagues for the services in scope. Partners with the Service Manager on maintaining Total cost of ownership and identifying future resourcing needs.
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the days will look like
Drives continuous improvement using standard processes and providing thought leadership for operational efficiency.
Cross-team partnership and collaboration including Portfolio sprint planning, Quarterly planning, Scrum of Scrums.
Responsible for leading team(s) that deliver services aligned to the Aon and Affinity technology strategy and owns the service(s) across the organization.
Responsible for all aspects of the service lifecycle, even if parts are managed by others within Aon Technology such as technology service & assets operations, operations management and client management for services in scope.
Responsible for leading projects within established budget and timeline that drive technology life cycle, product functionality, and service improvements, often in partnership with Product Owners.
Identifies root causes of service failure and finds opportunities for improvement.
Ensures performance of the service meets standard requirements.
Manages delivery and lifecycle of services for business strategy development within a region or function.
Engages with clients and stakeholders during review sessions and provides regular status updates as needed.
Engages in supplier service reviews including review of metrics and SLAs for both Application Delivery and AMS.
Responsible for the Service lifecycle (delivering value, facilitating outcomes to the business, owning cost of providing the service and managing and mitigating related risks) - often in partnership with a product team such as Digital Business Solutions.
Provides reporting and metrics on performance of the service and identifies root causes of failures.
Accountable to perform the activities for Application Ownership per Aon Standards.
Identifies and recruits talent and assists in defining future talent needs with full HR responsibilities for employee direct reports.
Managing resourcing needs with budget responsibility while ensuring services are delivered in accordance with agreed upon business requirements.
Responsible for following the standards for internal and external compliance of products and services to licensing, security, and audit framework.
Adheres to established technology framework.
Provides input and collaborates on a strategic roadmap for Services in scope and assigned deliveries against this.
Develops or provides input into cases to enhance the service, reassess service level targets, or minimize risk of failure; and ensures the investment received connects with service improvement measures.
Partners on Development of a roadmap for multiple technologies related to an IT service, which matches new technologies to emerging business requirements, accommodates activities to maintain the technical viability, prioritizes retirement based on business risk, and surfaces cross-platform dependencies. Develops a basic platform roadmap related to IT service, including timelines for technology adoption, refresh, and retirement.
Leads the design and review of technology solutions.
Skills and experience that will lead to success
Experience working with Scrum or other Agile development processes.
A basic understanding of one or more common databases, Operating systems, Cloud platform etc.
Understanding of data security and standard processes for balancing availability with security.
Experience coordinating, planning and organizing upgrades of systems and technology.
Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, Management Information Systems or related field.
Ten (10) years of progressively responsible experience handling/advising software development projects and/or teams.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $110,000 - $135,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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