Acima Assistant Store Manager - Part Time
At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional financing. At Acima, we currently have over 30,000+ retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.
The Role
The Assistant Manager - PT reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing an excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells Acima's leasing benefits to customers, and drives conversions. This role will be performed in one of our retail partner store locations.
Compensation
The Assistant Store Manager-PT position is paid hourly in accordance with Acima's usual payroll procedures. Compensation: $16.00-$18.00/hr
Key Responsibilities
- Driving customer growth through appropriate channels (web, partner stores, walk-ins)
- Listening, identifying, and fulfilling all customer needs in a timely manner
- Educating customers on Lease-To-Own terms, payment terms, benefits, the application process, and beginning-to-end of the application process
- Closing the sales cycle by converting applications that include in-store and web orders
- Working as a cooperative team member with Acima partner stores in all operations aspects
- Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
Customer Service
- Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
- Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service
- Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
Job Requirements
- Must be at least 18 years of age
- High school diploma or GED
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and other relevant software applications
- Familiarity with rental or leasing industry practices is a plus
- Organized, with time-management skills and the ability to multi-task
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Why Work For ACIMA?
- Award Winning Culture
- Weekly Pay!
- Discounts from Acima partners
Expected Hours of Work
This is a Part-Time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.
Physical Demands
While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.
Acima is an equal opportunity employer committed to ensuring that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race, religious creed, color, national origin, ancestry, physical or mental disability, genetic information, sex, gender, age, sexual orientation, citizenship status, veteran status, or any other consideration protected by federal, state or local law.
This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business.
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