Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are seeking an experienced and dynamic Senior Counsel to join our legal team. The ideal candidate will have over 6 years of relevant legal experience, combining both law firm and in-house practice. This role requires comprehensive experience negotiating technology transactions with a strong background in privacy and data protection. You are a proficient negotiator but enjoy flexing into other aspects of the business, and challenging yourself to learn about technology and its interplay with the law. You will work cross functionally with various business units, including engineering and product teams.
What will you be doing?
Lead and manage complex commercial transactions, including B2B SaaS and other commercial agreements (Master Services, Data Processing, Consulting, Professional Services, Reseller, NDA) with Front’s customers and vendors, direct and channel partnerships and strategic transactions.
Provide legal support for Front business partners (Sales, Marketing, IT, People, Engineering and Product teams) to further their business objectives. Possess a keen understanding of global commercial negotiation practices and provide sound business judgment and risk analysis.
Experience advising on data privacy, data protection and the legal and regulatory aspects of product development in the technology space (experience at a B2B SaaS company preferred).
Assist in building a privacy compliance program to ensure compliance with US, European, and other international privacy laws.
Utilize and implement a contract lifecycle management system to streamline contract processes.
Enhance templates, playbooks, forms, policies, and processes to simplify and expedite deals and product/service terms.
Provide strategic, creative and practical legal advice and continuously build a trusted partner relationship with clients.
Drive constant cross functional improvement, scalability, and operational excellence in contract negotiations, contract management and continued implementation of a privacy program.
What skills & experience do you need?
6+ years of relevant legal experience with prior in-house experience preferred, although we will consider law firm practitioners.
Working knowledge of global data privacy laws required.
Expertise in commercial technology transactions, including B2B SaaS, direct, channel partnerships, and strategic transactions.
Strong understanding of the enterprise SaaS space, experience working with international sales teams, global commercial negotiation practices, and revenue recognition standards.
A passion for working at a technology company and ability to understand product development in conjunction with data protection regulations
Strong knowledge of US, European, and international privacy laws that pertain to Front’s business.
Excellent communication and collaboration skills.
Strong drafting skills with high attention to detail.
Familiarity with using contract lifecycle management systems
Proactive in driving enhancements of templates, forms, policies, and processes.
Committed to continuous improvement, scalability, and operational excellence.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Focus Fridays
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
