As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
Executive Director, Business Applications
Remote
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.
The Executive Director, Business Applications is responsible for Fortrea Patient Access's business applications portfolio. These applications support our internal teams to be best-in-class and efficient at core business functions and our client-facing teams to execute software and services for our customers.
The role has people management responsibility for business analysts, product managers and application analysts/administrators. The team partners with different business unit leaders to drive process improvements and achieve goals through technology solutions. The role also has responsibility for corporate data integrations and reporting including line management over these team members.
The Executive Director, Business Applications also includes business applications strategy, project management, business analysis, applications management, vendor management, and stakeholder satisfaction. The role is expected to be hands-on leadership. In addition to driving team results, stepping in to fill gaps in execution will be important to success. This is a critical and influential position to ensure Fortrea Patient Access's applications portfolio is engineered, implemented and maintained to achieve the company mission.
RESPONSIBILITIES
- Leadership
- Lead and mentor a team that is as passionate as you are about customer service, digital transformation, process innovation and technology usage to support Fortrea Patient Access's mission.
- Build strong partnerships with leaders across the company to influence process innovation with technology implementation.
- Build and lead a team of product managers, business analysts, business application system administrators, database administrators, reporting/visualization developers and integration developers, including any supporting vendors.
- Prepare and maintain Business Applications budget in conjunction with CIO.
- Application portfolio management
- Approach the applications portfolio with an entrepreneurial mindset and be passionate about enabling innovation through a best-in-class portfolio.
- Assess business needs, perform business analysis, recommend, implement and maintain technology solutions in conjunction with other technology teams including Product Management and Technology Operations.
- Ensure exceptional business analysis and process engineering for technology projects and align technology configuration to achieve stated objectives.
- Ensure the configuration, uptime, change management, reporting, and customer satisfaction of business applications, including the management of business application SaaS vendors.
- Corporate Reporting and Data Integrations
- Build and execute corporate data strategy in conjunction with CIO and business leaders to support a data-driven organization.
- Execute data integrations, dashboards, visualizations and reporting solutions aligned with the business needs.
- Project and process management
- Manage key projects including creating/managing timelines, budgets and scope. Lead project teams to successful project completion.
- Implement, maintain and continually improve processes relating to business analysis, computer systems validation, project management, systems configuration, acceptance testing, training and support.
QUALIFICATION AND EDUCATION REQUIREMENTS
- Bachelor's Degree in Engineering, Computer Science, Management Information Systems, or technical discipline or equivalent combination of education and work experience.
- 10+ years of technology, project management, applications management and/or other related technology leadership experience.
- Proven track record of business partnership and technology alignment.
- Experience leading a team that performs analysis exercises to drive requirements and solution identification across all levels of the organization.
- Experience leading a team to deliver corporate data integrations and reporting, including preferred experience building and implementing data warehouse, BI tool and integrations solutions.
- Ability to own, manage and provide expertise across multiple diverse business applications and system configurations.
- Excellent communication skills across all mediums (visual, written, verbal) that bolster your decisions with focus and brevity.
- A service and solutions mindset including out-of-box thinking.
- A leader that can inspire others to use technology in innovative ways to achieve the company mission.
- Clinical research or healthcare experience is preferred but not required.
- Exposure to Salesforce, Oracle NetSuite, or similar CRM/ERP systems is preferred but not required.
Pay Range: $225-250K
Application Deadline: September 18th, 2024
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.
Fortrea is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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