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Department Overview
The Information Technology (IT) Department is a security first organization. We deliver data and technology services and, through collaboration with partners, transform the role of Information Technology to advance the University of California (UC) mission. We maintain an innovative, inclusive, and supportive work environment.
Position Summary
Reporting to the CIO of the University of California Office of the President (UCOP) Information Technology Services (ITS) department, Chief Digital and Engagement Officer is a senior member of the ITS leadership team. This role oversees a wide portfolio that includes user experience design and the strategic development of both current and future digital customer-facing communications and marketing media assets. Additionally, the role directs various virtual, hybrid, and in-person engagement initiatives, including conferences, training programs, and events.
This role is instrumental in overseeing the strategic direction and operations of the digital experience for the Information Technology Services (ITS) department's customers and users across UCOP and the UC System. Responsibilities include directing a broad range of complex functions such as strategic communication, IT product and service marketing, digital experience, and user-centered design, as well as managing events and engagement initiatives across multiple functional disciplines that critically impact the ITS organization, UCOP, and the UC System (including campuses and health services). The role carries significant responsibility for formulating and administering programs, managing a complex array of human, financial, and operational functions with a very high degree of autonomy.
Key Responsibilities
- Leadership, Collaboration, Communication: In close collaboration with ITS executive leadership, the CIO, the Vice President of Information Technology, and system-wide stakeholders, the Chief Digital Experience and Engagement Officer oversees the communication and marketing strategy of ITS's digital products and services.
- Program Development, Project Management, Execution: The Chief Digital Experience and Engagement Officer is responsible for the development and lifecycle management of strategic communications, digital marketing, and customer experience tools and programs.
- Supervision: The Chief Digital Experience and Engagement Officer directs and strategically manages the digital experience unit, overseeing professional and management staff FTEs, budget, vendor/contract processes, and relationships.
- User Experience Design: The Chief Digital Experience and Engagement Officer develops and sustains a robust digital customer experience and marketing strategy.
Experience Required Qualifications
Min 10 years of experience in strategic communication, digital marketing, managing digital multi-platform content creation, social media management, and/or product management in information technology organizations.
Min 5 years of managerial experience in a senior leadership role.
Preferred Qualifications
Min 5 years of experience in higher education digital communication and user experience design.
Education Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
Preferred Qualifications
Advanced degree in Communication, Marketing, Information Systems, Business, or related area.
Salary Grade
Grade 27 Payscale: $180,000 - $207,000. The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role.
Benefits
For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is (8/14/2024). The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Successful completion of a background check is required for this critical position.
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer.
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