Job Summary
Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals as well as pursue certifications that are incorporated into the program.
CDW is building teams that are growing service offerings to our customers. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders to collaborate with and master complex solutions to business requirements. You will hone your learning by partnering with skilled engineers that value your ideas and perspectives. The Program is a meaningful, industry-leading training program for people who have real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into an Engineer role on CDW's services team where you will accelerate your career.
What you will do:
- Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
- Addresses and updates customer incident tickets, providing customers, internal management and customer account managers with status information.
- Take your collaboration to the next level by partnering with technical and business staff of customers and Microsoft technical support.
- Provide detailed and effective communication to internal and external customers.
- Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
- Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer's satisfaction and approval.
- Provide entry level technical services.
- Ability to follow through with tasks, projects, and troubleshooting.
- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
- Handles several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies).
- Communicates with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
- Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
- Collaborate and support cross-functionally with Customer Success and Sales.
- Contribute to written proposals and technical documentation.
- Attends training sessions, and obtains industry related certifications as determined by management.
- Adheres to time compliance and time entry guidelines.
- Operations - Recognize opportunity for resolution and own what is needed to drive resolution, identify, and recommend support process improvements. Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital, and continuous process improvement.
By joining our team, you will partner with industry leading Engineers, Consultants and Technical Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners.
What we expect of you:
- One of the following degrees and/or relevant experience:
- BA/BS including concentration in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or related discipline, OR;
- Associate degree in Information Technology, Management Information Systems, Mathematics, Computer Science, Engineering, or related technology focused concentration plus 1 year of relevant practical experience, OR;
- 1-year relevant practical experience plus one or more applicable technology related certifications (certifications to be in active standing), OR;
- 3+ years relevant practical experience with Microsoft 365 and/or Azure.
- Ability to travel up to 10% (can vary by location).
- Ability to work select weekends and/or after hours when business needs arise.
- Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.
- Valid U.S. driver's license.
- Physically able to lift up to 50 lbs. of equipment.
- Microsoft Fundamentals certifications in Microsoft 365 and/or Azure.
- At least 1+ year or equivalent hands-on technical experience with Microsoft 365 and/or Azure.
About us
We make technology work so people can do great things. CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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