Overview
Titan Security Group is a privately-held provider of security-related technology solutions and staffing serving the greater Chicagoland area. Titan Electronics, a division of Titan Security Group, provides security system installation and service. We are searching for a Director of Operations/Project Management in one of the fastest growing industries, operating in a highly entrepreneurial environment.
Role Summary: Reporting directly to Titan’s senior management team, the Director of Operations/Project Management provides overall management and leadership for Titan Electronics' installation and service functions. This role will implement and execute strategies to achieve margin goals and maximize service delivery to ensure customer satisfaction. Additionally, this role will lead training initiatives for our technicians and operations team to improve individual skills and ensure long-term customer satisfaction.
Responsibilities:
- Manage, oversee and coordinate all aspects of operations activity including planning and operational review of proposals, bookings, and service requests.
- Supervise labor and subcontractors, planning and scheduling to ensure execution of projects within budgeted costs.
- Maintain accurate and up to date job cost records and other control records necessary for processing of internal and external reports.
- Develop and implement operation strategies that improve project execution and provide additional value to customers in a cost-effective manner.
- Utilize financial systems to review actual vs. budgeted contract cost and provide timely and accurate financial reports.
- Manage individual performance and personal development of resources including installers, service technicians, subcontractors, and operations team.
- Effectively communicate goals and initiatives to the senior management team.
- Coach, counsel and train installers and service technicians to ensure high customer satisfaction.
- Support installers and service technicians in the field and complete quality control visits.
- Proactively communicate with and seek feedback from all customers. Initiate a company customer service process.
- Meet/talk with customers on a regular basis to ensure quality installations and service, meeting their individual needs.
- Supervise direct reports including lead installers, service technicians, and operations team in a manner that increases morale, skills proficiency, and productivity.
- Recruit and hire team members as required.
- Other duties and responsibilities as requested or required.
Qualifications:
Education and/or Experience: Bachelor's degree preferred. 7-10 years experience in operations, service, field or project management including 5-7 years in management, service management and/or project supervisory experience. Project management experience in electronic security systems required. Service experience in electronic, fire alarm or building automation systems a plus. Previous P&L responsibility required.
Skills: Excellent leadership and management skills. Financial analytical skills including cost control. Considerable knowledge of business processes, management, and business office operations. Excellent knowledge of Microsoft products including Word and Excel. Experience with service call/project management software.
Certificates, Licenses, Registrations: Ability to obtain a valid PERC. Valid driver license with a clean driving record. System manufacturer certifications a plus.
Language Skills: Good verbal and written communication skills for explaining complex situations to clients.
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check.
Physical Demands: The position is office-based with visits to work sites in the field. Ability to push/pull/lift 50 lbs., sit, stand, walk, talk or hear. Position requires work in confined spaces and exposure to different types of outdoor weather conditions. Position also requires ability to climb and work in high places, stoop, bend or reach above the shoulders.
Wages & Benefits: Highly competitive compensation plan includes: base salary based on experience; bonus structure based on performance; discretionary year-end bonus; paid vacation and personal days; medical, dental, and vision insurance; life and AD&D insurance; paid holidays; 401(k) match; and vehicle allowance. Skills-enhancing training and opportunities for career growth and promotion. EOE/M/F/D/V
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