Mia Italian Department Manager
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Locations: Manhattan, Third Place, Manhattan, KS
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R151554
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Mia Italian Express Manager
Department: Mia Italian Express
FLSA: Non-Exempt
General Function:
As a Mia Italian Express Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director
Positions that Report to you: Department Employees
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by:
- Escorting them to the products they’re looking for.
- Securing products that are out of reach.
- Loading or unloading heavy items.
- Making note of and passing along customer suggestions or requests.
- Performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
- Determines department goals with store director.
- Determines weekly work schedule and establishes a daily work plan for the department.
- Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
- Handles and satisfies customer issues.
- Communicates with employees regarding sales and ideas.
- Figures retail pricing and ensures correct pricing.
- Extends invoices, posts invoices, and oversees department bookkeeping procedures.
- Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
- Conducts inventory of the department.
- Plans displays, promotions, and determines pre-orders.
- Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
- Understands and troubleshoots equipment and ensures maintenance is performed.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Ensures pricing is competitive in the market area.
- Attends meetings and seminars and participates in continuing education.
- Fills displays, checks in delivered merchandise, and works in the sales area.
- Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
- Performs departmental duties as needed.
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
Supervisory Responsibilities:
- Instructs, assigns, reviews, and plans work of others.
- Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
- Has the authority to approve employee discipline.
- Has the authority to recommend employee transfer, discharge, and salary increases.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
Education and Experience:
High school or equivalent experience and over one year of related work experience.
Physical Requirements:
- Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast-paced work environment.
Equipment Used to Perform Job:
Telephone, fax, copier, intercom system, kitchen utensils, wrapping machine, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, computer, oven, steamer, Hobart Scale, and calculator.
Financial Responsibility:
Responsible for company assets, including equipment and merchandise.
Contacts:
Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal, or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.
Are you ready to smile? Apply today.
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