DESCRIPTION
A vacancy exists in the Office of Information Technology. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You can attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
DEFINITION OF RESPONSIBILITY:
Baltimore County Government is seeking a Deputy Chief of Operations to join the Office of Information Technology and help transform the digital workplace. Baltimore County is a nationally ranked IT leader amongst large jurisdictions by Digital Counties. We are looking for a highly motivated individual to join our collaborative, friendly, and dedicated team. The Office of Information Technology (OIT) supports over 20 agencies including Police, Fire, 911, Health, Libraries and Public Works for an 800k plus constituent base. The ideal candidate has a passion for IT, is forward thinking, and has a desire to find creative solutions to problems. They must have previous leadership experience and enjoy fostering innovation in a growing team.
The Deputy Chief of Operations reports directly to the CTO/Chief of Operations, ensuring technology resources are aligned with the County’s strategic needs. The Deputy Chief is responsible for assisting in the direct management of the Systems, End Point and Infrastructure teams and collaboration with the Applications and Security teams. Candidate will collaborate with other members of OIT and agencies to ensure Operations teams are working together to support the efforts of County Government to provide needed services to the residents of Baltimore County. The Candidate will work with other senior managers to be an escalation point for issues and challenges the team may face and provide overall feedback and guidance.
Examples of Duties
Under the guidance and direction of the CTO, provides guidance to the Systems, Endpoint, Service Desk, and Network Infrastructure teams ensuring efficient and sustainable operations of County engineering and support resources. Monitors and has a level of approval for purchases and payments related to the operations of County systems and services, assists with employee engagement and monitors compliance with technical, business, and security policies and standards. Monitor team and individual performance, develop and maintain KPIs to ensure performance and continuous improvement. Ensures that division operations conform to local, state, and federal governmental regulations. Participates in the development of the annual operating budget. Serves on various Countywide and departmental technical committees.
EXAMPLES OF OTHER DUTIES:
Performs other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class.)
Qualifications
Training and Experience:
Graduation from an accredited college or university with a bachelor's degree in business or public administration, Computer Science, Engineering or a related field, plus five years’ experience as a network manager, network engineer, project manager, systems engineer, business analyst, systems analyst, electronic information manager, information systems manager or closely related experience in the management of networks and computing systems. Experience working in a large enterprise environment and an understanding of enterprise support principles. (Additional qualifying experience may be substituted on a year-for-year basis up to a maximum of four years for the required education. Additional education in a field listed above may be substituted on a year-for-year basis up to a maximum of two years for the required experience.)
Knowledge, Skills, and Abilities:
- Experience desired in managing following technologies:
- Microsoft cloud solutions (Office365 and Azure).
- Azure Solutions to include Azure Storage, Virtual Machines, Intune and Azure AD, and AWS infrastructures.
- Office365 Solutions: Exchange Online, SharePoint Online, OneDrive for Business, Teams Business.
- Experience implementing Microsoft SSO and Identity solutions (Azure AD Connect, Azure AD SSO/SAML, LDAP).
- Firewall experience (PaloAlto, Cisco).
- Managed Switches and Optical Networking experience: Cisco, Cienna.
- Webex and Teams Experience.
- Experience with backup solutions (CommVault/Veeam/Cloud).
- Document Storage Solutions: SharePoint online, NetAPP, Laserfische.
- Virtualization using Hyper-V and VmWare, Citrix.
- Microsoft Server OS/Technologies: Server 2016 - 2021.
- Knowledge of business and management principles (budgeting, strategic planning, resource allocation, human resources).
- Ability to create and implement technology strategies.
- Ability to align technology resources with an organization's short- and long-term goals.
- Ability to coordinate and communicate with other senior leadership to align technology goals to other departmental and organizational objectives.
- Ability to assess technologies and identify solutions to improve County services.
- Strong technological understanding of security, virtualization, networking, cloud integration, and end point management.
- The capability to lead evaluations and proof of concept deployments of IT and security technologies and solutions.
- Ability to create and oversee high-level KPIs for IT department.
- Ability to recruit, onboard and train highly talented IT managers and staff.
- Ability to create strong followership through strong leadership.
- Ability to manage organizational change.
- Ability to work effectively both independently and as part of a team.
- Ability to motivate others to accomplish goals.
- Ability to develop and prepare budgetary reports.
- Skill in effective verbal and written communication to internal and external customers.
- Skill in high-level leadership and management.
- Skill in problem solving, project management and prioritization skills.
- Skill and experience in influencing and leading teams in a large environment.
Conditions of Employment
Pre-employment Physical Examination and Employment Background Investigation:
Incumbents must be of good moral character and emotionally stable. Job candidates must successfully complete a pre-employment background investigation, including checks of criminal background, education, and fingerprints. Job candidates may be required to complete an expanded background investigation.
