About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is currently seeking a Director of Operations & Project Management for Architectural Walls in our Secaucus, NJ office. This role will work closely with our Vice President, Project Management & Design to identify and develop strategic business goals and drive profitability for the Architectural Walls business. This individual will oversee and manage the day-to-day operations of the Architectural Walls team and be responsible for liaising with internal departments to foster a positive work environment. This is an exciting opportunity to lead a crucial aspect of our business, contributing to the growth and success of our organization.
We are looking for a strategic partner to help implement ways to support a recently constructed sales division properly and effectively for all three Empire Sales Markets. While growth is the main objective, the guidance provided will help the team provide the necessary support for RFPs, repeat clients, or simple service work in which turnaround/response times are most critical. This individual will help create a positive working environment in which the team can work and flourish.
Job Responsibilities
The Director of Operations & Project Management for Architectural Walls will be responsible for overseeing and optimizing all aspects of the operational processes related to architectural wall solutions. The successful candidate will provide strategic leadership to ensure efficient production, quality control, and customer satisfaction while aligning operations with the company's overall goals.
Key responsibilities include:
- Oversee and manage all the operations and/or field operation activities of the Architectural Walls business
- Lead the Architectural Walls project management and estimating teams and support and troubleshoot complicated challenges that arise in the field
- Act as the liaison for Sales for all assigned accounts
- Collaborate with the Architectural Walls Salesperson to drive the sales growth strategy and profitability across the enterprise
- Responsible for identifying and developing strategic client relationships
- Act as a liaison between the Architectural Walls and enterprise-wide departments and functions to foster a collaborative work environment
- Collaborate with the Architectural Wall Suppliers to maintain working relationships regarding pricing and deliverables
- Lead integration between Architectural Wall Division and Empire Internal Operations Team
Minimum Qualifications
- BA or BS degree in Business Administration, Economics, Finance or related field required
- At least 10 years of relevant work experience in the construction or commercial furniture industry
- Minimum of 5 years of leadership experience in operations within the architectural walls or related industry
- Willing to travel up to 25% of the time
- Exceptional written and verbal communication skills
- Ability to work with and understand floor plans / Architectural Drawings
- Familiar with and understanding of schedules written within various project opportunities
- Strong problem-solving skills, ability to drive process improvement and attention to detail
- Proven ability to multi-task and adhere to deadlines in a fast-paced, collaborative environment
- Proficient in Microsoft Office suite (Word, Excel, and PowerPoint)
- Proficient in Procore Construction Management Software
- Understanding of establishing profit levels and GP %
- Ability to maintain budgets and costs of each individual project
- Ability to maintain budgets and costs of the department overall
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