Job Summary: We are seeking a dynamic and experienced Vice President of Customer Experience to lead our customer-centric initiatives and drive excellence in customer service. The ideal candidate will be responsible for overseeing all aspects of the customer journey and ensuring the highest level of satisfaction.
Responsibilities:
- Develop and implement strategies to enhance the overall customer experience.
- Lead and mentor a team of customer service professionals.
- Drive process improvement initiatives to streamline customer interactions.
- Collaborate with cross-functional teams to align customer experience goals with business objectives.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Oversee the development and execution of customer service policies and procedures.
- Monitor key performance indicators related to customer satisfaction, retention, and loyalty.
- Manage budgets, forecasting, and profit loss related to customer experience initiatives.
Requirements:
- Proven experience in a senior leadership role within customer experience or related field.
- Strong background in process improvement, strategic planning, and project management.
- Demonstrated success in driving business development and sales through exceptional customer service.
- Excellent supervisory skills with the ability to lead and inspire teams.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Strategic thinker with a focus on continuous improvement and innovation.
Job Type: Full-time
Pay: $125,639.00 - $149,649.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Supervising experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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