Title: Sr eCommerce Director
Terms of Hire: Full Time.
Salary: $ Open / yr + Benefits.
Job description:
The Senior eCommerce Director will drive all aspects of Clients eCommerce business including business development, financial planning, content strategy and development, merchandising assortment strategy, website design, consumer experience strategy and optimization, and eCommerce analytics.
Responsibilities:
- Drive Client eCommerce revenue growth, maximize marketing investments and deliver to financial results. Set and gain alignment with brand team on long-term strategy to hit growth targets.
- Own all eCommerce KPIs relating to traffic generation, channel management, onsite conversion, and after-sale metrics.
- Collaborate with Client CMO to present brand and product stories online in a compelling way that delivers a rich brand experience to the consumer and integrates with other brand channel messaging (wholesale, stores, brand marketing, etc.). Ensure brand and product stories are regionally relevant. Influence for global impact.
- Lead vision of a long-term eCommerce strategy and customer experience that contemplates brand positioning, emerging digital shopping experiences, rising industry trends, and evolving consumer expectations. Direct the execution of this vision with an eye towards best practices in holistic digital customer journey management.
- Drive merchandising assortment strategy in partnership with brand product development. Identify and evaluate white space merchandising opportunities and new growth initiatives by leveraging product and category KPI data, consumer insights, and market trend knowledge.
- Direct commercial eCommerce team tasked with combining brand and eCommerce expertise to deliver a 52-week product and story flow for the various digital channels, including site, email, social media, and direct mail. Lead the establishment of timelines and continuously reprioritize in functional areas including merchandising, content, design, buying, and planning.
- Drive a digital retail mindset within a traditional wholesale ecosystem, spanning product merchandising, financial planning, pricing, promotion, and ecosystem management.
- Lead cross-functional projects with broader eCommerce, brand, and global functional leaders to drive operational excellence. Direct team and partners on how to best execute stories across digital platforms through understanding of latest interactive design techniques and consumer experience technologies. Drive the optimization of new technologies across platforms.
- Partner with Technology leadership to identify whitespace in the development roadmap.
- Develop plans and forecasts along with supporting marketing and capital budgets. Work cross-functionally to ensure successful end-to-end planning and execution of merchandise assortment and inventory levels, taking into account brand goals and financial objectives.
- Develop process of analyzing business performance. Influence global leaders on changes within eCommerce, brand, and supporting teams that will elevate performance and address future forecasts.
- Perform duties consistent with the Company’s AAP/EEO goals and policies.
- Perform other duties as required/assigned by manager.
Qualifications:
- 15+ years of eCommerce experience, branded product experience required with complex global brands.
- Exceptional writing, communication, and presentation skills to drive effective collaboration and influencing within a matrix organization, including executive level and multi-cultural.
- Proven leadership skills with at least 8 years’ experience in leading a team.
- Strong interpersonal, collaboration, and project leadership and negotiation skills.
- Excellent analytical skills with ability to interpret and translate data into actionable proposals.
- Strong ability to multi-task and prioritize complex demands of time and resources.
- Comfortable in changing, fast paced environment with tight deadlines.
What are the 3-4 non-negotiable requirements of this position?
- P&L ownership experience. Able to manage the art and science of this role - need to know product margins, incentives, levers to pull to drive the business, and enough understanding of how a site runs, technology, platforms, etc.
- Must be a strong people leader that can cultivate engagement and career growth of others. Must be a strong collaborator.
- There is a team to manage, but even more partnerships that need to be established with the Client brand and other eComm teams.
You Will Enjoy:
- An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
- Apply today to learn more and be part of our Growth story.
All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions.
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