Why you will enjoy this job
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Job Description
We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that is confident in their ability to excel.
As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment.
Your specific duties in this role will include:
- Ensuring that service programs are in place and executed
- Providing timely real-time feedback to management and hourly associates on service and operational standards
- Creating and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day
- Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
- Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
- Ensuring ongoing development of managers (e.g., one-on-one coaching, providing stretch assignments, etc.)
- Actively recruiting and hiring qualified associates
- Keeping the leadership team, owners, and above-property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
The ideal candidate for this position
The ideal candidate will possess exceptional skills for the following responsibilities:
- Ensuring Guest Satisfaction
- Associate Team Building and Development
- Communications and Business Plan Follow-thru
- Financial and Budgetary Goal Attainment
- Hands-on Sales & Marketing Goal Attainment
- Facility Engineering Plan Development and Follow-thru
- Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering, and Finance
Job Requirements
We are looking for a Hotel General Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.
Specific qualifications for the role include:
- Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree is a plus
- 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, management operations, or related professional area
- Experience in implementing payroll and inventory cost controls
- Previous Hotel General Manager experience is required
- You must be able to pass a thorough background check
Benefits
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full-time associates can enroll in medical, dental, and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITING EXTRAS
On Demand Pay -Why wait for payday – get your pay when you need it 24/7.
Pet Insurance -We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan -Nobody wants to work forever, start planning for your future now.
Hotel Discounts -It’s one of the biggest industry perks.
Shoes for Crews -All associates are eligible for a shoe subsidy through Shoes for Crews.
EOE/M/F/D/V
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