EXECUTIVE DIRECTOR OF REHOUSING SUPPORT
DEPT. OF HOMELESS SERVICES
Full-Time
Location: MANHATTAN
Exam May Be Required
Department: Managerial
Salary Range: $81,083.00 – $125,000.00
Job Description
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).
The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.
Under the guidance of the Associate Commissioner for the Rehousing Support Division, the Executive Director of the Packet Review and Rental Processing Unit will be tasked with managing the unit's operations, ensuring comprehensive support and guidance across all areas.
- Serve as the liaison for internal/external partners to intervene as needed. Provide technical support and guidance and respond to questions, concerns or troubleshoot issues that impact the agency delivery of rental processing services. Play a vital role in developing policies relevant to subsidies. Manage the recruitment of other employees.
- Manage all subsidized/unsubsidized housing programs for the agency by ensuring clients' eligibility, rental packet processing, and ensuring accurate rental payments are made to landlords to expedite clients' exit to permanency.
- Manage communication with Human Resources Administration (HRA) to ensure that payment issues are addressed timely. Work closely with HRA and other sister agencies, such as New York City Housing Authority and NYC Department of Housing Preservation Department to restructure processes and procedures for interagency housing programs.
- Develop, review, analyze, and distribute reports pertaining to shelter inquiries and move outs, rental packets, subsidy reports, etc., within the unit. Track outcomes in comparison to targets, to monitor goal attainment, trends, and areas of concern requiring corrective action. Flag, outline, and/or elevate issues warranting review and discussion up through the reporting structure. Provide recommendations for enhancing service delivery. Develop the internal resources of the unit. Implement and strengthen systems and procedures to enhance and sustain its operation.
- Work closely with DSS/DHS Information Technology System (ITS) to provide input in the creation of new programs, upgrade existing systems, and integrate program requirements into data systems and on move outs contracts new/renewals.
- Provide refresher trainings for DHS shelter system on new and existing housing subsidies.
Work Location: 33 Beaver Street
Hours/Schedule: Monday-Friday 9AM-5PM
Minimum Qualifications
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
- Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above.
Preferred Skills
- Extensive experience in housing and homelessness services, preferably within a government or large non-profit setting.
- Demonstrated leadership and management experience, overseeing large teams and complex budgets.
- Excellent communication and collaboration abilities, with experience working with diverse stakeholders.
- Knowledge of housing policies, voucher programs, and emergency housing initiatives.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
Job ID: 645905
Title code: 10056
Civil service title: ADMINISTRATIVE DIRECTOR OF SOC
Title classification: Competitive-1
Business title: EXECUTIVE DIRECTOR OF REHOUSING SUPPORT
Experience Level: Manager
Job level: M3
Number of positions: 1
Work location: 33 Beaver St, New York Ny
Category: Constituent Services & Community Programs
