Job Title: Mount Vernon Country Club General Manager/COO
GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
MOUNT VERNON COUNTRY CLUB
ALEXANDRIA, VA
Mount Vernon Country Club is seeking a positive, energetic, visible, and highly capable professional who has strong leadership experience to be their General Manager/COO. The candidate must embody and demonstrate a confident servant leadership style that promotes a positive culture with an emphasis on process and procedure development, organizational consistency, team development, strategic planning, and financial management skills while maintaining the highest levels of member satisfaction and retention.
GENERAL MANAGER/CHIEF OPERATING OFFICER (GM/COO) - POSITION OVERVIEW
The General Manager/COO has full responsibility for all aspects of operations at Mount Vernon Country Club, effectively managing all resources and reporting to the Board of Directors and the Club President. The GM/COO will lead the management team, directly supervising the CFO, Clubhouse Manager, Chef, Membership Director (position currently open), Head Golf Professional (search currently underway), Golf Course Superintendent, and Facilities Manager. The GM/COO will establish annual goals with direct reports and monitor progress through the year to hold them accountable in their areas of responsibility.
The GM/COO is expected to be an interactive "thought partner" with the Board and Committees, working closely with both groups as collectively they make decisions and set strategic direction for the long-term well-being of the membership. The club has a Strategic Plan in place and the new GM/COO will be responsible for keeping the board and club on track toward plan goals.
KEY ATTRIBUTES AND AREAS OF FOCUS
- Have a solutions-based operating style.
- Possess a proactive leadership style that promotes timely completion of tasks.
- Possess a leadership style that promotes staff and membership engagement that leads to attraction and retention of both.
- Possess and exhibit a sense of urgency when handling matters related to the club and membership.
- Build a culture of respect and excellence with the staff and membership using the Mission and Vision of the club as cornerstones.
- Attentiveness to member services and satisfaction while also developing clubhouse staff.
- Strong understanding of superb dining and other food and beverage experiences for the club members and guests.
- Evaluate current F&B operations and develop an operational plan to optimize member satisfaction.
- Maintain a continual visibility to members and staff as the face of the club.
- Understand the importance of and can leverage web, and social media tools to communicate with the staff and membership.
- Possess strong leadership skills and a strategic approach to management in all areas of the club.
- Demonstrate an ability to access and proactively initiate processes and procedures in identified areas of the club operation.
- Show patience, observe, listen, ask questions, and learn about the culture and heritage of Mount Vernon Country Club and the surrounding community.
- Superior communication skills, exuding energy, and creativity.
- Disciplined follow-up to complete team goals and objectives in a timely manner.
- Demonstrated financial management experience with effective oversight of the annual operating budget.
- Show an ability to effectively lead, mentor, and develop department heads and staff with a continued professional development plan.
- Demonstrate cultural development through good hiring, training, communication, and developing a strong teamwork ethic.
- Demonstrate an ability to build a strong board and committee relationship, working to create a strong bond and communication exchange of diplomatic openness.
DUTIES AND RESPONSIBILITIES:
Member Services
- Gets to know the members, their families, and their desires.
- Provides quality leadership and a positive upbeat image for the Club and its amenities.
- Applies best practices in club organizational management providing processes and procedures in identified areas.
- Plans his/her work schedule to be personally visible and readily accessible to members and their guests.
- Assures the smooth, efficient daily operation of the club to provide the members and guests with an environment of excellence in hospitality.
- Oversees a top-rated food and beverage operation, with appealing menus, properly priced, and featuring exemplary service.
- Addresses and resolves member complaints and suggestions.
Employee Relations
- Creates and emphasizes a "one team" culture with all department heads and staff.
- Acts as a mentor and developer of professional talent with the staff.
- Initiates employment programs and recruitment efforts.
- Interacts with department managers according to the appraisal, discipline, and/or discharge, of any employee.
- Provides for the training and further development of all department heads and other personnel.
- Ensures that a positive and healthy working environment exists throughout the club.
Financial Management
- Prepares annual operating plan and capital budgets.
- Provides input to all department heads and key personnel.
- Installs controls and cost-effective procedures.
- Maintains an up-to-date management information system.
- Actively looks for efficiency opportunities in all areas of operations.
CANDIDATE QUALIFICATIONS
- A minimum of 5 years of verifiable, progressive leadership and management experience.
- A verifiable career track that demonstrates a record of tenure and commitment to previous employers.
- Strong general leadership skills with verifiable strengths in team development and financial performance.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
- A Degree is highly desirable, preferably in Hospitality Management or Business.
- In lieu of the degree, substantial private club or hospitality experience will be considered.
- Certified Club Manager (CCM) designation is preferred but not required.
EMPLOYMENT ELIGIBILITY VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter, in that order, using the link below.
IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name Resume” &
“Last Name, First Name Cover Letter – Mount Vernon Country Club”
If you have any questions, please email Holly Weiss: holly@kkandw.com
Lead Search Executives:
Sam Lindsley, Search Executive
216-509-2250 (M) – Medina, OH
sam@kkandw.com
Kurt D. Kuebler, CCM, CMAA Fellow, Partner
561-747-5213 (M) – Jupiter, FL
kurt@kkandw.com
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