If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!
Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #15 on Entrepreneur Magazine’s “Franchise 500” list in 2024! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!
Overview
We are looking for a purpose-driven General Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will be responsible for cultivating an encouraging atmosphere that fosters collaboration within the store team, ensuring a continuous commitment to operational excellence. The General Manager will enhance the team’s skills to provide the ‘Smoothie King Experience’ for both team members and guests, devising impactful strategies to achieve positive outcomes and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.
Responsibilities
Workforce Management:
- Create and implement a steady strategy for recruiting, sourcing, and onboarding team members who align with our mission and have a passion for service.
- Carefully guide and complete the orientation process to guarantee a seamless beginning for new team members.
- Plan and organize shifts to accommodate the requirements of both team members and guests.
- Clearly and effectively delegate tasks to achieve successful operations of your store.
Learning and Development:
- Ensure team members are well prepared for success by strategically scheduling, communicating, and executing training sessions to minimize any disruption to the guest experience.
- Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.
- Support team member career progression by identifying potential career paths, providing mentorship, and facilitating internal mobility.
- Ensure the store has a certified trainer to facilitate training for new team members.
Operational Excellence and Continuous Improvement:
- Use operational tools such as P&L statement, daily checklist, cash & deposit log, and Data Central scheduling and inventory management tools to achieve operational excellence.
- Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.
- Share key information on the daily plan so Team Captains can run effective shifts.
- Manage cash activities for the store and validate and reconcile cash and time logs for accuracy and coaching opportunities.
Sales and Inventory:
- Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
- Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
- Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and signals for replenishment.
- Ensure the store is set and maintained to expectations and adjusted appropriately to store specific needs using pars and plan-o-grams.
Culture and Team Engagement:
- Lead the team by setting clear performance expectations, providing regular feedback and coaching, conducting progress reports (reviews).
- Recognize and reinforce individual and team accomplishments by using existing tools (team member of the month, referral programs, etc.) and programs as well as finding new, creative, and effective methods of recognition.
- Own, promote, and drive implementation of company guidelines through action planning and inspire the team to meet standards in alignment with our brand vision.
- Drive cross-departmental collaboration initiatives to streamline processes and improve communication.
Qualifications
- High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
- Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
- Valid driver’s license and ability to provide proof of adequate car insurance.
- Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
- Experience with OSHA, EEOC, and other federal and state laws and local statutes.
- ServSafe Certification.
- Personal passion for health and fitness is a plus.
What We Offer
Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.
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