The Mayfair House Hotel & Garden is seeking a General Manager to guide our lush, two Michelin Key award winning hotel to the next level. As the property leader, the General Manager creates and guides a highly engaged, service-minded team generating connected, elevated experiences for our guests. Not only will the General Manager deliver on transformative service and activated programming, they will partner with their team to drive top performance and deliver stellar financial results to our owners.
At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
ESSENTIAL JOB FUNCTIONS:
- Perform administrative duties including, but not limited to: writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.
- Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
- Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.
- Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
- Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.
- Communicate both verbally and in writing to provide clear direction to team.
- Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
- Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
- Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
- Comply with attendance rules and be available to work onsite on a regular basis and, as needed, outside of normal business hours.
- Perform any other job-related duties as assigned.
Required Skills & Abilities:
- Minimum of 3 years' experience as a General Manager in a full-service hotel.
- Self-starting personality with an even disposition and an entrepreneurial spirit. Maintain a professional appearance and manner at all times.
- Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
- Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop team and to ensure accomplishment of goals.
- Immersion in the following resort divisions highly desirable: Food & Beverage, Front Desk and/or Rooms, Night/day life.
- Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.
Preferred:
- Hotel General Manager of full-service independent, lifestyle, boutique and/or luxury properties.
- Demonstrated facilitation of organizational change management, particularly in a recently opened resort or property.
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